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How do you manage your knowledge?

How does your organization create and manage knowledge to support ITSM? Is there one clearing house "Knowledge Management" group? Or do you have each support group manage it's own knowledge? Or do you have a different model entirely (please share)?

Poll Results
  • Central Knowledge Management group that reviews and publishes articles (32%)
  • Each support group is responsible for reviewing and publishing articles. (63%)
  • We have a different model - please leave a comment (5%)


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