Vern Meyer
Is there a way to export a journaling field with all entries, including the time stamps and names? Here is an example of the output of a journaling field when you attempt to export it:
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Vern Meyer
We noticed that on the second save of a ticket, some fields change from "" to no value.   Resolution is a required text area dependent to "Completed" status. Work log is a static optional text… (Show more)
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Romuald Bois
Export of views/grids to Excel/CSV was added in 20.19.03 However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either *     Allow more than 500 records to be…
Steve O'Leary
So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work… (Show more)
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Vern Meyer
This idea is requesting the return of a scroll BAR in the template selection rather than just the scroll up and down buttons.   We recently upgraded from 12.1.05 to 20.20.01. At some point in these…
Hao Chen
I created a search in Advanced search.   But I cannot export the result. How to export it?
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Kevin May
Is there a way to create a field  that is a digital signature, We have fields such as "Hyperlink", "Rich Text", etc, can any of these fields be used for a digital signature block. Is there HTML code… (Show more)
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Tracy Stram
What would be the best way to build a business rule that will send an email to the agent when a ticket is reassigned from the Help Desk to the agent?
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