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Export of views/grids to Excel/CSV was added in 20.19.03 However, you can only export ONE page at a time, so a maximum of 500 records. Would be great to either * Allow more than 500 records to be…
So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work… Show more
This idea is requesting the return of a scroll BAR in the template selection rather than just the scroll up and down buttons. We recently upgraded from 12.1.05 to 20.20.01. At some point in these…
I created a search in Advanced search. But I cannot export the result. How to export it?
Is there a way to create a field that is a digital signature, We have fields such as "Hyperlink", "Rich Text", etc, can any of these fields be used for a digital signature block. Is there HTML code… Show more
What would be the best way to build a business rule that will send an email to the agent when a ticket is reassigned from the Help Desk to the agent?