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  • BiographyI am an independent consultant and have dedicated my last 25 years in BMC enterprise system management technologies. I worked for BMC Software for 5 years as a lead PATROL KM developer back in 1995. Then I spent 2 years in an event-correlation software start-up with technologies similar to TrueSight/BPPM/BEM cells. I started my own consulting practice (World Opus Technologies in 2002 and have helped a long list of BMC customers implementing PATROL, Portal, BEM, SIM, BPPM, and TrueSight. I have developed hundreds of PATROL custom KMs, BEM/BPPM cell MRL custom rules, and integration modules with 3rd-party monitoring and ticketing software - both internally and commercially. My focus is on total cost of ownership of BMC products including: the right architecture design to balance high availability with budget; scalable implementation with agile-style roll-outs; customization to address the gaps between real-world business requirements and product out-of-box features; integration to extend product features and to eliminate extra software licenses; optimized operation procedures to reduce support staff. Please contact me directly for my consulting availability. Customer references are available upon request.
  • Expertise25 years of experience working on BMC ESM products: PATROL, Portal, BEM, SIM, BPPM, and TrueSight. Top-rated specialist in BPPM/BEM/PATROL customization and integration with any 3rd-party software. Subject matter expert in TrueSight/BPPM/BEM MRL programming and PATROL PSL programming. Author of several commercial products marketed by BMC and its partners. Weekly BPPM blog at
  • CertificationsPATROL-CE, Oracle OCP, ITIL, PMP, Peak Potential Trainer



Skills and Expertise

  • truesight3
  • bem
  • bppm
  • patrol
  • portal
  • sim

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Willa Ou

Status Update1 year ago

Looking for a new TSOM/BPPM/PATROL implementation/customization opportunity starting on 7/15/2019....
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