Randall Thomson
There is no option when editing field sets or when creating Remedyforce console layouts to specify if a section should default to 'closed' or 'open'.  This would allow a much simpler view for our…
rodrigo barcat
Hi guys,   I am trying to enable the dasbboard and report tabs to end user (client), but I can not..   For me, it is ok.   My customer only can see  Self-Service and Console. Which permissions… (Show more)
in BMC Helix Remedyforce
Virginia Leandro
Salesforce is planning to start a phased deployment of Guest User Security updates on all public sites (sites accessed by guest/unauthenticated users). At this time, the changes will be auto-enabled,… (Show more)
in BMC Helix Remedyforce
Virginia Leandro
It's a fairly light tech update this month; however, there's a few very important things to note.     Instance Refreshes The upcoming instance refresh schedule is still being confirmed for 2020 so… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
We recently implemented Remedyforce Chat just for our HR support department.  When Chat is enabled, the tab in the lower-right corner in Self Service is titled 'Remedyforce Chat'.  We have users… (Show more)
in BMC Helix Remedyforce
Eija Junttila
Hi   Any idea how to configure this ? Basically when the incident is saved I'd like the CI field to auto-populate based on what's in the Client ID field. Assets in CMDB are linked to Clients so in… (Show more)
in BMC Helix Remedyforce
Olivier Segers
We'll walk you through the technical steps to prepare for and enable Lightning Experience in BMC Helix Remedyforce.   Make sure that the right users can access Lightning Experience when it’s turned…
in BMC Helix Remedyforce
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