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There is no option when editing field sets or when creating Remedyforce console layouts to specify if a section should default to 'closed' or 'open'. This would allow a much simpler view for our…
Hi guys, I am trying to enable the dasbboard and report tabs to end user (client), but I can not.. For me, it is ok. My customer only can see Self-Service and Console. Which permissions… Show more
Salesforce is planning to start a phased deployment of Guest User Security updates on all public sites (sites accessed by guest/unauthenticated users). At this time, the changes will be auto-enabled,… Show more
We recently implemented Remedyforce Chat just for our HR support department. When Chat is enabled, the tab in the lower-right corner in Self Service is titled 'Remedyforce Chat'. We have users… Show more
Hi Any idea how to configure this ? Basically when the incident is saved I'd like the CI field to auto-populate based on what's in the Client ID field. Assets in CMDB are linked to Clients so in… Show more
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