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We previously had a link on our intranet that used our 'my.salseforce.com' custom domain to automatically log the user into Remedyforce and automatically launch Self Service and the 'Submit a Ticket'… Show more
Salesforce is requiring an upgrade to TLS 1.2 by September/October 2019 in order to align with industry best practices for security and data integrity. Details can be found here: … Show more
In the process of developing a Process Guide/SOP for my organization on how to set-up the SLM module to properly manage SLAs. The User Guide for v8.1 does not provide the necessary screenshots to… Show more
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Below are demos of the upcoming features planned for Remedyforce Winter 19. Product Areas Demo Length BMC Helix Remedyforce Winter 19 Insights BMC Helix Remedyforce Winter 19 Insights 37:00 BMC…