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Personal

  • URLhttp://www.truenorthsm.com
  • BiographyWork for True North Service Management, as an approved BMC partner and cover the EMEA region, with a main focus on the UK and Ireland, and regions without a product expert presence. Work closely with Bluemara Solutions who are a BMC Gold Partner.

    Over 20 years of Technical & Commercial experience, specialising in FootPrints Service Core, Client Management (aka FootPrints Asset Core), Remedyforce & Track-It! working direct and indirect.

    From 2000 to 2008, I grew the Track-It! UK business to over 1000 accounts.

    Provided services for the product portfolio and set up the UK & Ireland Support Desk for the Numara Software (now BMC) products ensuring a high support retention rate and high customer satisfaction ratings.

    2008 - 2011 Assisted many Track-It! customers to their next stage of IT maturity with migrations from Track-It! to the FootPrints Service Management Platform. A sales team of three with 2 pre sales support grew the FootPrints base from single digits to over 300 UK & Irish accounts.

    From version 2 to the version 8 rewrite which is in it's final revision at 11.x. And again with the new rewrite for 20xx. I have strong product knowledge from a technical and commercial perspective.

    Fast forward 20 years and I'm still extremely passionate for Track-It! and FootPrints. I could give you a history tour - UNSCRIPTED!

    I genuinely have a customer centric approach to how I conduct business. I care about the customer experience and I'm proud to represent these products that are a big part of my life.

    r.rowe@truenorthsm.com
  • ExpertiseFootPrints, Track-It!, Client Management, Remedyforce, Crystal Reports, ITAM, ITSM, ITOM, ITIL v2 & v3, SIAM, Professional Services
  • CertificationsTrack-It! Certified Administrator, FootPrints Certified Administrator

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Skills and Expertise

  • bcm
  • bsm
  • business rules
  • client management
  • crystal reports
  • education

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