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Hi, I'm relatively new to using SR and I'm having an issue. I'm trying to create a report that will find the total number of Work Orders that were created for a specific match and give me that… Show more Hi, I want to create a freehand SQL view. I know that Yellowfin has advanced authoring options and one of them allows me to do that. But I’m not working with Yellowfin itself, but with BMC Smart… Show more New issue popped up last night just as I was getting ready to leave (of course). I am running Remedy ARS/ITSM 9.1.02 in a Server Group configuration (3 Servers). The Work Orders were… Show more I was wondering if someone could provide me with some help. I am trying to create a report to show only the Work Orders where a PUBLIC Work Info entry is missing. For example, a Work Order may… Show more We have an SLA for Change Tickets which is set to start when status is 'Request for Change'. When 50% of the time has passed, the Ticket is correctly shown in yellow, when breached correctly in… Show more I am trying to show a link on a report that opens an Incident directly in SmartIT. I am bringing in the InstanceID field, setting it to a Link to URL format and putting in the below, which results in… Show more I have created a report with section breaks and in each section break I am doing column and row totals - works perfectly. Is there a way to add ALL the section breaks to give me a Grand Total? … Show more
Hi there, can someone recommend a view to report Support Groups and Functional Groups of Users in CTM:People? Thanks Thomas
Hi Experts, I am a Remedy User only and have a question regarding SLA Breach date/time. We get tickets those are already breached and last assignment person has to answer the reason for the… Show more In in the Custom Parameters Smart Reporting allows you to provide the MidTier (see below). Populating this and adding Incident ID with Hyperlink to a report does not seem to be working. I was… Show more Load more items I'm created a custom view in Smart Reporting 9.1.04 patch 2 to join SRM:Request and WOI:WorkOrder. I tried using InstanceID to join these two forms, but that did not work. I then created the join… Show more