Naeem Moolla
Good day   I have built 2 AOTs - one as a change template and another as a Work Order template. The CRQ is kicked off on submission of the request.   I need the WO to kick off once the CRQ reaches… (Show more)
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T. D.
According to the knowledge base management you select the language of your article.   When I create one article in English the article gets a KB number. Then I create another article and set the… (Show more)
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T. D.
Good day.   I was wondering if there is a way to force the system to resend the adhoc approval email for SRM? The user deleted the approval email and the manager wants it resent.   I know that the… (Show more)
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T. D.
I was wondering if there is a work around for SRM Modifications and the Locale SR.   When I make a change to the SR it does not update the second SR Locale. For example, in the English SR I change a… (Show more)
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Andrej Kajzer
Hi!   I have an issue where it is expected that CRQ will move to next stage after last task is completed. Actually it does not happen and CRQ stays in the same status. We are using Task Group… (Show more)
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T. D.
Sinisa Mikor was so kind to help me with my report. The user only want the following Work Info Entry types in the report:  Customer Communication, Customer Follow-up, Customer Status Update, Detail… (Show more)
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T. D.
I am attempting to create a very basic Simple Calculated Field for "Work Info Type" in Incident Management view.   When I see Type = Detail Clarification I get the error "This type cannot be… (Show more)
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T. D.
Quick question on Smart Reporting.   I created an Incident report that gives me the critical and high incidents; this works fine.   Now I want to add the Work Info Entries to the report, but only… (Show more)
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T. D.
Good morning.   I have installed / configured RSSO 9.1.04, but Kerberos single sign-on is not working (see below).   I logged into the RSSO Admin Console and turned on logging "Debug."   Does… (Show more)
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Mike Williams
Is it possible to make Collision Detection mandatory, where the change cannot be moved into implementation without it hapening   Is it possible to show that its been done and the collision accepted?
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T. D.
Good morning.   I tried to uninstall RSSO and start the installation from scratch as I was having problems.   I used the Uninstall option from the Windows Control Panel and rebooted the server.  … (Show more)
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