Hi, I am struggling to have the milestone actions on Problem to execute. It looks like I have configured everything right, the milestone and the actions attach, but the actions remain in "Action… Show more
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Has anyone been able to capture the user's IP address and/or Computer Name through SRM? Without using AIF. Thanks!
When you hold down the control key + shift key you can open an existing ticket and / or a module on another tab in your browser. The problem is the tabs are not very informative, they say BMC Remedy.… Show more
We have approvals set up for from SRs and they work perfectly. Once the SR is approved the Work Order is created - perfect. Where can the support staff see WHO / WHEN approved the SR? I see… Show more
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We are close to rolling out Digital Workplace to our end users. The last piece that needs configuration are the notifications. I have successfully updated SRM-REQ-Approver_Notification in the… Show more