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We have Service Requests stuck in Waiting Approval status even after they have been approved. Is there a way to force the workflow to continue so the work orders get created? Thanks
Hello, I'm doing my first database refresh (copy of prod db back to UAT) since upgrading to 18.05, and I have a couple of questions about updating records related to File Deployment. In the… Show more
I have moved my AR system to a new server and repointed it to the current production database. One of the issues I have is when I send an email with a link the correct link is displayed … Show more
ARS/ITSM 18.05. In the new Remedy Management Console, there is the server group dashboard that shows counts of Application Pending, FTS indexing, SYS:Action, etc. I was hoping there was an… Show more
Can someone point me to the documentation for setting up two SmartIT servers behind a load balancer? I've found documentation that talks about configuring SmartIT in a cluster, but it amounts to… Show more
I started receiving DataStore SoftLimit warnings on Sunday. I made changes to Administration > Model Maintenance yesterday (Monday). I'm still receiving the warnings. I read the online… Show more