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Steve Gibbs posted 4 weeks ago
Special shout out to the BMC Client Management R&D team. Responsive to customer needs and always willing to satisfy customer requirements when able.  A Great team!

3 Comments

  • Matt Laurenceau

    Matt Laurenceau Employee 2 weeks ago

    Merci Steve (excuse my French :p) for these kind words. I don't know many people for this product, I just know Julien DevienneFabien Carmagnolle and of course Serena Lambiase. They sure go above and beyond (^_-) Anybody else you'd like to give kudos to?
  • Steve Gibbs

    Steve Gibbs 2 weeks ago

    Matt Laurenceau, Nathalie Obadia is the R&D Team lead for CM. The entire team is great.  Theses folks have been around working on improving the product long before BMC or Numara acquired Criston. I do not want to call out just the ones I know and potentially leaving out others that are also on that team. I do not want to get into specifics about how they supported a customer that was in need to have BCM perform a task to satisfy an Audit but it was fantastic. I was able to work with BMC Support that acted like a conduit between myself, the customer and R&D. Cynthia Arockiam, was that support person that we worked with and she was patient and made herself available to work the ticket until we finally got the customer "Good to Go"! Survey Satisfaction Score = "10"!
  • Matt Laurenceau

    Matt Laurenceau Employee 2 weeks ago

    Excellent feedback Steve! And yes, I happen to know Nathalie too, she rocks. Great to meet you Cynthia!