Hi all, in the Midtier you have the possiblitiy to add a reminder to your Incident or Work Order I would like to see the same function in SmartIT, so that an Agent can configure a reminder…
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Hi Team, In order to upgrade to Smart reporting from 9.x to 20.02 can we follow below approach :- 1. Export the Custom reports and views from the existing Smart Reporting 2. Install Smart… Show more
How to create a job on CMDB in a case that is my first job?
BMC Software is alerting users to a potential problem that requires immediate attention in versions 9.1, 18.05, and 18.08 of Remedy AR System. If you are using Remedy AR System version 19.02 or… Show more
We just upgraded from 9.1.04 to 19.08 last weekend. We're having some issues with emails being re-processed from AGES ago, so in my investigation, I ran the following query in "AR System Email… Show more
Where is New CMDB UI hosted? CMDB New UI is NOT hosted in mid-tier. It is hosted on AR contained Jetty server. Can I access the new CMDB UI from mid-tier? Yes, From the home page fly-out menu,… Show more
I want to setup a filter to fire when a Computer System class record is created during reconciliation to push the CI Name into a custom form. What form would i put that on and what filter action… Show more
Many of our customers are desperate for a way to segment certain tickets from the rest of the organization , this isn't fully achievable OOTB because customers rarely wish to utilise the highly…
I have an account with BMC but as i dont have the contract id, i could download the control m products. Can anybody help me how to get it?
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