Stefan Serb
Currently filters in Smart IT Calendar are pretty limited: Events, Risk and Status.     We would need more filtering options for our change management needs : Filter by Company Filter by…
Stefan Serb
Within Problem Management, the "Root Cause" field is important in categorizing Problem tickets, however the values are static. It would bring very much value if there would be a configurable option…
Stefan Serb
Currently, when resolving an Incident ticket, Status Reason field is mandatory. It would be good to have possibility to make this field not required (OOTB) and also to be able to hide it in Smart IT…
Stefan Serb
For the Duplicated tickets the are related to an Original ticket, there is a limitation when it comes to the Comments/Work Notes that are placed into the Original ticket. From an end user…
Stefan Serb
It would be good to have an approval flow for Work Order module (similar with the one that is already available for CRQ). For all the service requests created through DWP Portal, there is the…
Stefan Serb
It would be good to have a new initial status available after creation of DWP request - "Submitted" for example (just before "In Progress" status). This would help our business when requesting for a…