Stefan Srbljanin
Hi all,     Just a quick question on Decision Trees. My client would like to use DTs after the incident is created and not while creating incident (as is intended per Documentation instructions).… (Show more)
in Remedy AR System
Stefan Srbljanin
Hello,   As the tittle says is there any way to configure KBA to ignore OC ? Currently we can 'delete' OC when doing search for KBA but is it possible to ignore looking for OC while searching?
in Remedy ITSM
Stefan Srbljanin
Hello,   We have a problem when doing Knowledge Base search through HPD:Help Desk. When we do search by keyword or by "Description" we get no return values for Knowledge articles that have those… (Show more)
in Remedy ITSM