Sonja Vicchiollo
We are trying to notify our technicians when they receive an email response from the requester via their ticket. Is there somewhere to configure a notification based off activity type within the… (Show more)
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Ken Soszka
When creating a report with the Report Wizard in Track-It! 2019 R3, the resulting report seems broken if I include a Summary Field (step 4 in the Define Report Layout section). In this case, this is… (Show more)
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Sonja Vicchiollo
Im very skeptical right now. Support is advising that the only way a technician can view asset details is to make them an administrator. I have a hard time believing that the developers would code… (Show more)
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Richard Rowe
This is essentially two requests into one:   IDEA 1: My understanding is that a PO has to be generated, which in turn creates an asset (if selected), and then the Asset Name is changed to match the…
Sonja Vicchiollo
Assets discovered on the network are not merging with Assets that have been previously created through the PO or manually added to the system. I am ending up with duplicate asset entries and am… (Show more)
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