Greg Fahey
We're using BMC Helix Remedyforce version 202001.114.9. Until a few days prior to this writing, the Self-Service ticket form has been working properly. It's got three dependent pick lists, two of… (Show more)
in BMC Helix Remedyforce
Sneha Wakale
Hi,   I have created three dependent picklists. Named Country, State, City. I added these fields on SSP. I found that I can select value from first picklist and automatically second picklist…
Jonathan Leighton
Most Customers I work with are getting a really good handle on tracking Incident and Service Request 'volumetrics' and clearly differentiating between the two types of work / activity - if you're not… (Show more)
in BMC Helix Remedyforce
Winnie Chuah
Hi All,   Would like to ask is there anyone had use apex trigger to calculate the total ticket of Incident/Change Request ticket based on month? As currently my criteria is as below.   - Calculate… (Show more)
in BMC Helix Remedyforce
Leo Dennis
Hi,   As part of our Service Agreement for our Tasks, we have set the Measurement so that when the Status of the task is PAUSED, then the clock is paused on the service agreement.   We are finding… (Show more)
in BMC Helix Remedyforce
rodrigo barcat
Hi guys,   I am trying to enable the dasbboard and report tabs to end user (client), but I can not..   For me, it is ok.   My customer only can see  Self-Service and Console. Which permissions… (Show more)
in BMC Helix Remedyforce
Curtis Bennett
Hi all! If I edit/change the name of a Sub-Category, will the system update all previously submitted tickets, or would it only apply on a go-forward basis? Thanks community...and stay safe!
in BMC Helix Remedyforce
Vandana Rattan
How do I provide access to CMDB to someone who is not Remedyforce Admin? The ServiceDesk Staff checkbox is cheked from them.
in BMC Helix Remedyforce
Brad Davidson
Still new to this and can't seem to find the answer so I'll just ask.   In the main search option on the Self Service page, where does it pull from to get the results? Description in Request… (Show more)
in BMC Helix Remedyforce
Karen Triantafyllou
Our customers raise tickets via templates on the Self-Service and the priority is set based on the predefined impact and urgency set within the template.  If we use the same template directly on the… (Show more)
in BMC Helix Remedyforce
Load more items