Petra Peura
How to change out-of-box descriptions for different record types in KBAs?   Thanks
in BMC Helix Remedyforce
susanne riis
Hi Is there a way of granted a supporter (our knowledge manager) access to Delete any knowledge article without ticking the Remedyforce Administrator checkbox on his user profile? /Susanne
in BMC Helix Remedyforce
Sneha Wakale
Hi,   Right now using Remedyforce Chat, end users can raise their concerns/tickets from Self Service Portal. Once staff and end users communication gets start, the status of staff become as Busy.  …