Sneha Wakale
Hi,   Right now using Remedyforce Chat, end users can raise their concerns/tickets from Self Service Portal. Once staff and end users communication gets start, the status of staff become as Busy.  …
Sneha Wakale
Hi,   I am facing issue while doing setup of Discovery. I am trying this on trail instance. Please refer below screenshot. Is there any one who has faced this type of issue.   Regards, Sneha… (Show more)
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GIUSTO RENALD
Hello, I made the last update. Since then, it is impossible to send an email.     Currently, in the incident form, or in the incident console, if we click on the send email button, we have an error… (Show more)
in BMC Helix Remedyforce
Sneha Wakale
On Self Service Portal, In Manage approval - We can reassign records like service request, change request to another selected approver.   When we click on reassign button, automatically it is…
Sneha Wakale
Right now, in Remedyforce chat, when staff member's chat status is set as available, the end user can start chatting with available staff member.   Consider Staff A  and Staff B are there. and also…
Sneha Wakale
Hi, Nikhil Deshpande, Virginia Leandro   Right now, in Remedyforce chat, when staff member's chat status is set as available, the end user can start chatting with available staff member.   Consider… (Show more)
in BMC Helix Remedyforce
Sneha Wakale
Hi Nikhil Deshpande,     On Self Service Portal, In Manage approval - We can reassign records like service request, change request to another selected approver.   When we click on reassign button,… (Show more)
in BMC Helix Remedyforce
Sneha Wakale
We have added the Configuration Item / Asset field on Self Service Portal On Incident form. CI/Assets are get automatically filtered based on Currently logged user or based on his company account.  …
Giuseppe Ruvolo
Anyone has any suggestion about reproducing or using the same layout of remedyforce Self service 3.0 in a visualforce page ?   We have to implement some additional custom Service request  without… (Show more)
in BMC Helix Remedyforce
Davorka Tojcic
I need an Incident form that shows more Client details information. I've added Custom Fields to the User, I see them in User Forms, but I do not get them in Incident Forms. In the incident console… (Show more)
in BMC Helix Remedyforce
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