Skip navigation
Share This:

remote support.JPG

In case you missed the live session with Sean Smith and Andy Walker from BMC and Lee Rowlett from Dudley NHS Foundation Trust.

You can access the recording here  to hear how Dudley uses Client Management to
• Provision laptops and end user devices from a centralised console using standard deployment images quickly and efficiently
• Deploy digital communication software OnDemand or through standard provisioning
• Directly and securely access home based employees devices to support and re-configure ensuring minimal downtime.

Now more than ever, organisations are coming under increased pressure to provide a configured, connected and secure working environment at home in order to maximise employee productivity. Learn how Client Management can help to overcome the heightened challenges that this poses.

Share This:


Due to the current situation with COVID-19, things are definitely not business as usual right now. Many organizations are faced with needing to support remote workers for the first time.

In response to COVID-19, organizations across the world are asking or requiring their employees to work outside of the office. Amazon, Facebook, Google, and Microsoft have all told their workers to stay home. For both workers and their companies, this unexpected action has significant consequences. More people telecommuting translates to much higher demand for more and different IT services. More requests are coming in for remote assistance. IT staff, who are often also working from home without their usual resources, need tools to help these remote workers.

New remote workers often require hardware and software to work effectively from home. That means organizations must be able to track and manage the laptops and applications that go home with employees.

While we don’t know the long term implications of the corona virus and its effects on the workplace, we do know that remote working is an important part of maintaining productivity. Whether your organization sends everyone back to the office post-corona virus or sticks with a partial or complete work-from-home workforce, IT must have tools in place to support the modern digital workplace.

Tools like BMC Client Management can help. Here's what one customer just told us:

"With the recent surge in requirements for home working, BMC Client Management has been a critical asset to West Midlands Ambulance Service as it has allowed the Trust to provision, secure, and support thousands of end user devices for our employees and more quickly than ever before. It is the best product I have ever seen or used."  - Rich Monkton, IT Support Manager at West Midlands Ambulance Service University NHS Foundation Trust.

Work is changing at a blistering pace, punctuated by events like the corona virus. Every organization’s first priority is keeping its employees safe and healthy. After that, it’s up to business and IT leaders to implement solutions that keep creativity, productivity, innovation and communication flowing, no matter where their employees are.

BMC Client Management can securely: Take remote control and directly access user's machines to troubleshoot and fix problems, deploy and update required software, patch operating systems to ensure home workers have what they need to do their jobs, and provide management with visibility of all the laptops and software in the field.

Learn more about BMC Client Management here.

How to securely manage your home workers' devices over the Internet here:Client Management: Managing Devices Across the Internet with Client Management

Learn more about other BMC solutions that enable remote work here.

These postings are my own and do not necessarily represent BMC's position, strategies, or opinion.

Share This:

I am excited for our BMC Helix Immersion Days customer event next week in Santa Clara, CA. I hope to see some of you there!

BMC Helix Immersion Days - Schedule, Speaker bio

I will be presenting Service Desk Automation with BMC Helix ITSM and Client Management on Tuesday and Wednesday at 2:00 PM.

helix immersion session 17.JPG


John Fulton will be presenting Extend and Automate Your BMC Helix Remedyforce CMDB with Discovery Options Tuesday, September 17, 3:15 – 4:15 pm

Learn how you can enhance your service management experience and extend the value of your BMC Helix Remedyforce CMDB by leveraging a range of automated discovery options including agentless discovery, Client Management and data center discovery.