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  • Member SinceJuly 27, 2007
  • Expertiseendpoint management, service desk, ITSM, help desk, knowledge management, CMDB, ITIL
  • CertificationsITIL Foundation v2 and v3, Certified Scrum Master



Skills and Expertise

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Serena's Recent Activity

Serena Lambiase

Status Update3 weeks ago

In light of the global impact of COVID-19, I am thankful that we have tools like Client Management...

Blog Post Mar 23, 2020

Need to securely support remote workers due to the Corona Virus? BMC can help!

Serena Lambiase's Blog