I need to create a formula field in a report that calculates the number of days a ticket has been open days for tickets that were Resolved or Closed, and tickets that were cancelled. This is the… Show more
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The value(s) for this entry violate a unique index that has been defined for this form : Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486):… Show more
Hello, I was wondering if anyone might be able to help with a report I'm currently trying to generate. I have a requirement to create a report that details incidents where the last work log… Show more
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server COMPONENT:…
Hi. Do you have some tips/tricks or "How to..." for my need. Our customer have designed his own reports within Report Console, and right now the system sends them every day email with the XLS… Show more
Hi guys, We were working in a use case where we want to close a specific task from the task of an CRQ .Please could you tell me how we can achieve this?? Thanking You! Regards, Shivani Donga
Hi guys, We were working in a use case where we want to retrieve the approval name from the CRQ (Change Management).Could you please help me how we can perform? Thanking You! Regards, Shivani… Show more
Hello everyone, Please excuse me if this is a stupid question, but I'm facing a brick wall here. I have the following scenario at hand: I have a user that is authenticated in the ARS-Midtier,… Show more
Can an Incident SLA be defined based on business days instead of hours and minutes in Remedy ITSM.
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Hi, in my department we work as a team. If a member of my team is on vacation or sick, a colleague may be interested in seeing the situation or cretate a comment on a ticket created by him. For… Show more