Jerome Walker
Hello.   I am having this error when trying to calculate the difference between two dates. It should calculate the number of days, of course. It seems, or feels, like this Calculated Field NEVER… (Show more)
in Remedy ITSM
Kyle Kroeker
Hello,   We recently created a report in Smart Reporting using Month Name. Basically totals are broken out by month for 3 months previous to the date the report is run. The report is scheduled to… (Show more)
in Remedy ITSM
Jesus Camarena
I have a problem to identify in Asset Management (ComputerySystem) a CI from cloud or onpremise and my question is if there is a flag o field that I would to identificate. Thanks Jesús Camarena
in Remedy ITSM
Sri Vardhan
Hi,   I have created a Message action in an Active Link(AL). When tickets get modified,(Priority of ticket is changed) and it displays a message "Priority has been change".   My challenge is, when… (Show more)
in Remedy AR System
Jerome Walker
Hello. I have been tasked to create a report in Smart Reporting that tracks number of Incidents created by (Tier 1) telephone helpdesk personnel, the number of those Incidents Resolved at that First… (Show more)
in Remedy ITSM
Frederic Renaud
Hello,   I'm a newbie with Remedy REST API (v9.1) and I need to create a few record types using curl commands.   I've started playing with the incident form and I've managed to create an incident… (Show more)
in Remedy AR System
jyoti kumari
Hi Everyone,   I am trying to consume post API http://test:8443/api/arsys/v1.0/entry/AST:ComputerSystem   Requested Body { "values":{ "Data Set Id ":"BMC.SAMPLE", "Name":"test post api",… (Show more)
in Remedy ITSM
ABDUL SARKAR SHAIK
Dears,   We have an requirement where we need to calculate the total outage of week divided by 168(hrs in a week) that's the outage percentage     For every outage Outage records will be created… (Show more)
in Remedy ITSM
MURALI R
Dear All,   We have a client requirement to implement ITIL, so far we are working only on work orders despite of whatever the request is.   As a new phase and according to ITIL standard we are… (Show more)
in Remedy ITSM
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