Good day. A quick question for those of you who may have setup Ad hoc approvals for SRM. I have experience setting up approvals for Change, but not SRM. How can I setup Ad hoc approvers for… Show more
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Hi Team , We are using SMART IT "smartITVersion":"2.0.00.001" 1. On Change Request creation screen , when we select Change Class as Normal the Timing Reason field appears. 2. When we open an… Show more
Hi All, I'm facing an issue while working with Asset. When any non admin user is trying to remove "Used By" people relationship from an CI then an error is thrown "You do no have access to this… Show more
Hello Experts, We are using ITSM v9.0.1 on Win Server 2012. Can we create an automate notification to be send out to Change Coordinator and Change Manager for the Change if the current date&time… Show more
Hi, Recently we have migrated the Ops cats to a new environment using UDM and the data was migrated successfully. But we noticed that the Ops cats are not visible in Change Management, although… Show more
There is an odd issue with notifications. I don't believe it is related to the e-mail service (more on that in a moment) because I can send e-mails directly from a Work Order or Support Request (I… Show more
Submitting a Service Request from Request Entry and got "The group name is not a defined group. (ARERR 417)"
Version: 19.02 Log: https://drive.google.com/open?id=1EkN93sk4_V7xpQe0d6CF6eWub1nDMVae I can't find any articles that suggest anything. I have not set up and RSSO. It was a rather simple… Show more
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This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy AR System Server APPLIES TO:…