Our team is trying to create a Service Request from an email sent from another system. At present it is creating an incident. Can anyone help me?
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Dears, I want to add the resolution categorization to Workorder, i tried many times to add them but no luck, can someone provide me the steps to do it ?? Regards,
As like whenever we email to a particular Id to create a case in salesforce, can we set up the same for creating a problem ticket Please suggest, if is there any process exist, if not then can… Show more
We are getting ready to go live with Remedy ITSM with Smart IT, Digital Workplace and Smart Reporting (all 19.08) I need to be able to edit or cancel a broadcast at will and so far I haven't found… Show more
Hi, I'm testing the universal client on an android phone and it seems that i'm getting the same interface as i would be getting on a laptop. Should it look like the smart it app or should it… Show more
Hello Everyone, I am kind of new to BMC Remedy environment, there is a requirement from our client that when a request is created an Incident should be created for the request and should be… Show more
We were trying to add additional fields on the smart it incident screen from screen configuration page of smart it. However we dont see the options to edit the view. I have MyIT Admin and… Show more
Hi, we using BMC Remedy 9.1.04 version. Where can I found AdjustmentMeasurementStatus flag value exactly? Because we usually take this field value on Milestone SLA Resolution. Please help and… Show more
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i created a custom spoon job and its working fine from the spoon client but when run from atrium integrator console. It runs and then goes to stop state. In transformation log it just saya connected… Show more