Shreya Mauzo
Hi Team,   We have created 1 custom report which displays CRQ and its associated CIs.   However we observed few CIs were not captured for the CRQ in the report.   Has anyone faced this issue and… (Show more)
Shreya Mauzo
Hi,   We are trying to export a Change Report to XLSX and observed the URL in report doesnt work and we are getting below error when we click on any CRQ hyperlink. What changes needs to be done… (Show more)
Shreya Mauzo
Hi All,   We are trying to add keywords to a Knowledge Article. It's only 1 article where we cannot add Keywords which is imported on both QA and Prod.   However we can add keywords to the other… (Show more)
in Remedy ITSM
Madhu V
Hi,   We have a requirement where CA Spectrum should directly create Incident Tickets in BMC Remedy. Client team does not want CA Spectrum to be integrated with BPPM and then BPPM to integrate with… (Show more)
in Remedy AR System
Shreya Mauzo
Hi All,   We are testing the functionality for Smart Reporting. There are two issues that we have obsserved.   1.The users created on Remedy are not getting synced with Smart Reporting. There is… (Show more)
Mahamadou Traore
Hello Experts,   We are deploynig SRM 8.1 SP1 and ITSM 8.1 SP1, We want in SRD to add an attachment (mandatory to fulfill the request) that must be fill out by the requester and added to the request… (Show more)
in Remedy ITSM
Giedrius Daugmaudis
Hi,   Anybody has any good workaround when SRD instructions do not show in MyIT forms? Workaround they have is hardly helping here.   Usual scenario: Need to edit existing text Add text color (… (Show more)
in Digital Workplace / MyIT
Shadab Ashraf
Missed out giving your feedback in March? Here's your chance again: Live Now: Take the BMC Communities Feedback Survey, Sep'18 p.s. like last time, we have secured digital gifts for all of you yet… (Show more)
in Using Communities
Karim Mawlawi
This is my first interaction at Smart Reporting... I get this error while trying to access Smart Reporting console   ARERR [9430] Failed to get token for Remedy Smart Reporting, Please see your… (Show more)
in Remedy ITSM
Ganesh Gore
Hello 9.0 world,   I am playing with v9.0 features like smart reporting. Background : Recently I've upgraded my test AR server from 8.1 to 9.0 (Only AR server and components) and successfully… (Show more)
in Remedy ITSM
Mohammed Gharaibeh
Hi,   I have tried to add custom fields into Change view in Smart-IT   1. I have created a new custom field 'ALM_RequestID' with field id: 536870948 in "CHG:Infrastructure Change" 2. I have copy… (Show more)
in Digital Workplace / MyIT
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