Shreya Mauzo
Hi ,     How does the template search work in Smart Recorder?   If the template name is 'BMCTest ABCTemplate' We have seen it gives recommendations if we put "@LoginID ABCTemplate" in Smart… (Show more)
in Remedy ITSM
Shreya Mauzo
Hi,   I am not able to update the status from Cancelled to Draft of a Knowledge Article.   Which is the backend form which allows us to do this change?       //Shreya
in Remedy ITSM
Shreya Mauzo
Hi,   We have few KBAs in which we need to edit the Keywords from Midtier of an article.   All those KBA's are in Published Status.   However the keyword field is a read-only field.(And we cannot… (Show more)
in Remedy ITSM