Mohammad Rehman
It looks like v9.0 upgrade make me feel BMC released it in hurry. It is painful when installer gives you success without any error and you later see in install log SQL failures which installer does… (Show more)
in Remedy ITSM
Shreya Mauzo
Hi,   I need to change the password for siadmin.   Following steps as given in the document : Changing the BMC Remedy Smart Reporting super admin password - BMC Remedy IT Service Management Suite… (Show more)
Corey Humphrey
I tried to install 9.1.04 version of smart reporting but I am not sure where to look that will show me the version is installed. http://<SR server name>:<SR Port>/info.jsp
Jeremy Schlosky
Is it possible to identify incidents that were generated from Smart IT?   We are trying to get an idea of how many tickets are generated from Smart IT but by looking at HPD:Help Desk I'm not really… (Show more)
in Remedy ITSM
Santosh NameToUpdate
Don't how it happened, now currently we are facing lot of issue with duplicate IDs(it is showing different name as a AD user and same user having different ID for Remedy), now we have morethan 2800+… (Show more)
in Remedy ITSM
SWETA PRASAD
Hi All,   Incident Ticket flow is required in such a way as to have a “reviewer” from our Delivery teams who will get all resolved tickets and can check all work done before closure. Is this… (Show more)
in Remedy ITSM
KBT2011 NameToUpdate
Created a ticket, worked on the ticket and "Closed" the ticket. Now, I would like to reopen the ticket and assign it to another support group. What permission privilege do I need to have for my… (Show more)
in Remedy ITSM
Shreya Mauzo
Hi All,   We are testing the functionality for Smart Reporting. There are two issues that we have obsserved.   1.The users created on Remedy are not getting synced with Smart Reporting. There is… (Show more)
Mahendran TM
Hi,   Need a validate a character field which might have 3 types of values in it   1. Only Numbers OR 2. Alpha Numberic (Starting or Ending letter might be character) OR 3. Only Characters  … (Show more)
in Remedy AR System
Fernando Galicia
Hi,      I need to validate if the user captures special characters in a field (!"#$%&/=?¡°_:;, etc), how can I do this validation?      Regards.
in Developer Community
Sanket Mhatre
Hi Team,   We are facing issue for change module. Approvers are not getting added automatically. We have checked following points and they are working fine: armonitor.conf has following entry for… (Show more)
in Remedy AR System
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