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I have been configuring Incident Categorizations on the Operational Categorizations Setup console but I did notice that the Resolution Categorization is not populating what is configured on the… Show more Hello Virtual Chat/Live Chat experts, Can we restrict End users to have only a single active chat session in Live Chat? Can this be controlled in SaaS platform? Looking forward for suggestions.… Show more Hi, We have recently upgraded our environment from 9.1.02 Virtual Chat to Live Chat 19.08 After the upgrade Question Scripts and Quick Texts have disappeared from the agent Live Chat console. … Show more