Hello All, I am facing this in multiple tickets. For Ex. - I updated due date from 11/03 to 15/03 and updated the ticket to resolved. But when after 1 business day the ticket was reopened from… Show more
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Hi All, Can we add a custom field in the Action drop down in the Remedyforce Console.? If yes, Please suggest the process!! Thanks Shardul BMC Helix Remedyforce