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Hi, I want to remove the pop-up icon on the incident console for Client Id. Please refer the below screenshot :- Hi, I have a requirement where I have to send an attachment in an email notification. The scenario is as follows:- 1] Create a service request. 2] Attach any document to that service request… Show more Is there any way to auto calculate the due date based on SLA clock changes. My requirement is like this: Currently the due date populates based on priority. In our instance, for priority 1 SLA is… Show more