Hi, In "Smart Suggestions" on console what exactly Copy Article text and Copy Article Link does? I tried to paste into comments and emails. Nothing pastes. Thanks in Advance! Sayali
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Hi, The milestone notifications for SLA eg: time elapsed, time remaining etc. are going out through my email I mean the admin's email. Do you have any idea from where can we set the from email id… Show more
I want to notify all the members in the queue using the queue email in "To" field in action --> Email
Hi Guys, I have created a queue which has queue email and with send email checkbox checked. Now I am going to console --> opening a ticket --> Actions --> Email. I am adding queue email in… Show more
Hi All, When we click on the "Create and link task" button the task is automatically created and linked to the incident. Is there any way to map incidents fields to the task? Thanks !
Hi, I want to update the closed date field on Incident Console based on the status "Resolved". The state = Open and Stage = Closed for resolved status.