Saurabh Maheshwari
Hi Experts,   We are using BMC Smart IT 19.08 and we have requirement to cancel problem ticket in Assigned status. This option is not available in BMC Smart IT. If User check ticket in Assigned… (Show more)
in Remedy ITSM
Saurabh Maheshwari
Hi Team,   I am trying to modify the field label for problem management in Smart IT     I want to change Root cause value as "Root cause codes" and Workaround value as "Root Cause". I have… (Show more)
in Remedy ITSM