Hello, when a user submits an Incident from the Remedyforce selfservice attaching a file, in the console the ticket is available but the attachment is not. It happens only to some users: in… Show more
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Currently in Self Service clients have to choose between Submit a Fault and Request a Service to raise an incident or a service request. Is it possible to customize the same so that people just see… Show more
Hi, In "Smart Suggestions" on console what exactly Copy Article text and Copy Article Link does? I tried to paste into comments and emails. Nothing pastes. Thanks in Advance! Sayali
Message: Following error will appear when Service Desk Client user is attempting to approve a record by email: Your workflow approval message was not processed. You are not authorized to update the…
Hello, I'm building a screen flow intended to be launched from a service request that collects some info then creates a series of tasks to be linked to the SR. For the tasks while some items are… Show more
Hello! Our organization has a few different cloud services like Office 365, InTune etc. I wanted to learn more about ways to integrate/automate some of our processes that work across cloud… Show more
I believe there is an option to send request to multiple approvers and setting it so that they all have to approve but can this be done in sequence as well? e.g. approver 1 approved request and so it… Show more
We have a rule set to close the Incident after 5 days, Can someone help how to to check whether incident ticket is auto closed or closed by any user.
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Hi There, Can anyone tell me about the Service Request from Self-Service Portal? As a test, i made a request and submit from self-service portal. I tried to check it from Remedyforce but can… Show more