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I have shared knowledge over the User Sync Utility earlier as well, but wanted to take a time and re-iterate my findings with more data and solutions to fix the customer reported problems. I prepared a Knowledge Base which has most of the Issues (Configuration / Environment)  related to User Sync in addition to knowledge links about Java trust-store, keystore, keytool , Pentaho/AI server configurations, etc. Kindly have a glance on this documentation when you face any issues with User Sync issues, this shall help you resolve the issue in one go.

 

Anyone interested to have a video experience you can watch the User Sync troubleshooting video at -> https://www.youtube.com/watch?v=oDrXtcVECsQ  [Part 1, Part 2] Author: Sachinkumar Ambulgekar

 

Happy Learnings !!

 

Regards

Sachin