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  • Member SinceOctober 25, 2013
  • URL
  • BiographyWork for Revo Service Management and cover EMEA region as a BMC Elite Partner.

    Over 16 years of Technical & Commercial experience, specialising in FootPrints Service Core, FootPrints Asset Core, Remedyforce & Track-It! working direct and indirect.

    From 2000 to 2008, grew the Track-It! UK business to over 1000 accounts.

    Provided services for the product portfolio and set up the UK & Ireland Support Desk for the Numara Software (now BMC) products ensuring a high support retention rate and high customer satisfaction ratings.

    2008 - 2011 Assisted many Track-It! customers to their next stage of IT maturity with migrations from Track-It! to the FootPrints Service Management Platform. A sales team of three with 2 pre sales support grew the FootPrints base from single digits to over 300 UK & Irish accounts.
  • ExpertiseFootPrints, Track-It!, Remedyforce, ITAM, ITSM, ITOM, ITIL v2 & v3, SIAM, Professional Services
  • CertificationsITIL V3



Skills and Expertise

  • #assetcore
  • #clientmanagement
  • #footprints
  • #infravision
  • #remedyforce
  • #trackit!

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Richard Rowe

Status Update4 years ago

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