Hey FP Fam, My customer would like "official" documentation on creating a development/test environment, with a separate DB, in order to create said environments. I've scoured the KB and the… Show more
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I apologize to the moderators and everyone else that this question is not specifically about FootPrints. It's just one of the communities to which I am more closely connected. I have to stand up… Show more
Hello all, My customer is asking me to do 1 of 2 things: - Hide the billing rate dropdown from Agents, only showing that information to the Manager or System Admin role - OR - - Removing… Show more
Hello FP Fam! I'm looking to see if anyone else has experienced this and what they did to resolve it. I have made changes to the Category Tree in my Service Portfolio. Closed FP and went back… Show more
Hi All, Does anyone use the FootPrints Mobile interface? What is your experience with it? Any recommendations? Also, this all seems geared to the agents, I need something for the customers, anyone… Show more
Gents, I have 2 questions: We have 5 Work Scheduled's one as the default. Each workspace have different Work Scheduled Question 1 "Customer Service" workspace in the Business role there… Show more
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