Rob Farrington
Hey FP Fam,   My customer would like "official" documentation on creating a development/test environment, with a separate DB, in order to create said environments. I've scoured the KB and the… (Show more)
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Greg Tucker
I apologize to the moderators and everyone else that this question is not specifically about FootPrints. It's just one of the communities to which I am more closely connected.   I have to stand up… (Show more)
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Rob Farrington
Hello all,   My customer is asking me to do 1 of 2 things:   - Hide the billing rate dropdown from Agents, only showing that information to the Manager or System Admin role   - OR -   - Removing… (Show more)
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abdallah hamaydeh
Gents,   I would like to know how and when we can use "User agent Availability based on"
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Rob Farrington
Hello FP Fam!   I'm looking to see if anyone else has experienced this and what they did to resolve it.   I have made changes to the Category Tree in my Service Portfolio. Closed FP and went back… (Show more)
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Tracey Sangster
Hi All, Does anyone use the FootPrints Mobile interface? What is your experience with it? Any recommendations? Also, this all seems geared to the agents, I need something for the customers, anyone… (Show more)
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abdallah hamaydeh
Gents,   I have 2 questions:   We have 5 Work Scheduled's one as the default. Each workspace have different Work Scheduled   Question 1 "Customer Service" workspace in the Business role there… (Show more)
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Crystal Jones
So I have been high and low across this forum and the Footprints documents and the internet at large and I do not have an answer. I have a TON of questions regarding the calculated fields. Right now… (Show more)
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VINCE RINNER
The customer logs into the website and creates a ticket, the ticket is linking to the customer address book but the contact fields in the ticket are not being populated...such as Name, Address and… (Show more)
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