Rob Farrington
Hello FP Fam!   I'm looking to see if anyone else has experienced this and what they did to resolve it.   I have made changes to the Category Tree in my Service Portfolio. Closed FP and went back… (Show more)
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Tracey Sangster
Hi All, Does anyone use the FootPrints Mobile interface? What is your experience with it? Any recommendations? Also, this all seems geared to the agents, I need something for the customers, anyone… (Show more)
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abdallah hamaydeh
Gents,   I have 2 questions:   We have 5 Work Scheduled's one as the default. Each workspace have different Work Scheduled   Question 1 "Customer Service" workspace in the Business role there… (Show more)
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Crystal Jones
So I have been high and low across this forum and the Footprints documents and the internet at large and I do not have an answer. I have a TON of questions regarding the calculated fields. Right now… (Show more)
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VINCE RINNER
The customer logs into the website and creates a ticket, the ticket is linking to the customer address book but the contact fields in the ticket are not being populated...such as Name, Address and… (Show more)
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Rob Farrington
I have a customer "ask" to create approval flows off of a Muti-Select field selection. Is this possible? If not OOTB, has anyone created a way to do this?   For example:   - User selects Door 1,… (Show more)
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application Support
Hi, we currently have a routine maintainence of an application that is widely used across the business and this is being raised as a minor change(there is not CAB approval stage). going forward we… (Show more)
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Amol Patil
Hi Team,   I have requirement of sending SMS notification for creation of ticket in BMC Footprint Service Core Version 12.x. Is there any way to integrate SMS functionality to BMC Footprints.… (Show more)
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Chris VanBuskirk
We recently went up with FP 20.18.03. Soon thereafter, the mailbox that was used for FP incoming communications was migrated to O365 Exchange. Now, the Email setup against the O365 Exchange mailbox… (Show more)
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Rob Farrington
My customer is asking if the Comments field can be set to Required if a Voter Rejects a Ticket. Is this something that can be done at all? I do not see a way to do so inside the FP system itself.  … (Show more)
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