Ricky .
hi guys,   i have some issues here regarding the AR Email Engine Service in the windows platform. This happened after i tried to change the email engine services to use 32 bit java from 64 bit java.… (Show more)
in Remedy AR System
Ricky .
Hi All,   is there anyone know from which table in sbe database i can get the SBE service request data? I tried to check in myit_sb_ServiceRequest table in SBE database? but seems i couldn't get the… (Show more)
in Digital Workplace / MyIT
Debra Anderson
Our IT dept recently upgraded our Zimbra email server and now our remedy inbound mailbox is no longer working. I verified the email account read by Remedy is valid and password is unchanged.  But… (Show more)
in Remedy AR System
Conor McCann
When the customer creates an asset contract in Asset management it is not seen via Smart IT.   Open the asset management console, Advanced filter, Ci name and search for Asset. Open the asset,…
Kwok lau
Customer has advise the length of url when sharing url link to SRD within myIT is too long and is confusing for end users. Would it be possible to shorten this url -   An example of the url -…
Jijil Ghosh
Hi All, Is there any way where we can re-use the size of AIF form which is seen through MyIT webpage portal. Whenever I used to open my AIF form through MyIT portal it is showing the AIF form in… (Show more)
in Digital Workplace / MyIT
Ricky .
Hi All,   is there anyway we can set a new RPC ports in AR Server specially for webservice process (consuming and publishing) in Remedy or increase the existing threads that run the webservice… (Show more)
in Remedy AR System
Ricky .
hi All,   Is there anyone know which workflow runs the push field into AP:Detail form when the approval triggered? i couldn't find the workflow in the logs *or maybe i missed something.   Whenever… (Show more)
in Remedy ITSM
Ricky .
Hi All,   I am using this run process command 'PERFORM-ACTION-ACTIVE-LINK 1 536870915' in the filter to call the AL's Action? but seems the process in the filter run without calling the AL's Action… (Show more)
in Remedy AR System
Ricky .
Hi All,     is there anyone know what is detail parameter refer to in the attach servlet url when we display the image in the HPD:WorkLog.   https://[Midtier… (Show more)
in Remedy ITSM
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