Konstantinos Androutsopoulos
All,   My customer needs for landing page in Smart IT to be the ticket console instead of the dashboard. I search inside the documentation -google-communities but I didn't find anything... Could… (Show more)
in Digital Workplace / MyIT
Ricky .
hi guys,   i have some issues here regarding the AR Email Engine Service in the windows platform. This happened after i tried to change the email engine services to use 32 bit java from 64 bit java.… (Show more)
in Remedy AR System
Ricky .
hi All,   I have some issues with bmc performance at one of my clients which is only happens if in a peak hours it need about 50s++ to login to the home page and then for doing activity likes… (Show more)
in Remedy AR System
harkirat singh
HI All ,   I have a character field with SEarch menu attached , in Field properties made default value as "1" still the default value is not reflecting.   kindly share some suggestion.  … (Show more)
in Remedy AR System
Ricky .
Hi All,   is there anyone know from which table in sbe database i can get the SBE service request data? I tried to check in myit_sb_ServiceRequest table in SBE database? but seems i couldn't get the… (Show more)
in Digital Workplace / MyIT
Debra Anderson
Our IT dept recently upgraded our Zimbra email server and now our remedy inbound mailbox is no longer working. I verified the email account read by Remedy is valid and password is unchanged.  But… (Show more)
in Remedy AR System
Conor McCann
When the customer creates an asset contract in Asset management it is not seen via Smart IT.   Open the asset management console, Advanced filter, Ci name and search for Asset. Open the asset,…
Kwok lau
Customer has advise the length of url when sharing url link to SRD within myIT is too long and is confusing for end users. Would it be possible to shorten this url -   An example of the url -…