I know that many of my federal sector customers are unable to use FTP, and with increasing customer demand for robust cybersecurity and GDPR compliance, BMC has implemented a new solution for receiving files from customers, Secure File Transfer (SFT). SFT supports SFTP, FTPS, and HTTPS protocols with the latest transfer and at-rest encryption technologies.
SFT is replacing our existing services for receiving large files, which are Anonymous FTP (ftp.bmc.com), sftp.bmc.com, and mft-cs.bmc.com.
Using Service Cloud for receiving case-related files with a size of 2 GB or less is still the best practice, but when that is not an option, SFT is the approved alternative.
Here is a short video on SFT, and attached is an attachment covering the process.