Sidhdesh Punaskar
Summary: The blog is customization or add-on custom feature to fill the survey for Service Request from SRM via email without logging into BMC Remedy ITSM mid-tier.   Prerequisite: You should have… (Show more)
in Digital Workplace
Radoslav Georgiev
Hello All,   Smart IT allows reviewing the relationships of an asset: Asset Console > search for an asset > Assets tab > click Graphical CI Explorer > you are presented to a new page with title…
Radoslav Georgiev
Hello,   Not sure if anyone else faced this challenge, but I need to make the SRM surveys (surveys after a request is completed) to work when the request is made by submitting through either SB… (Show more)
in Remedy ITSM
Radoslav Georgiev
Quite often specific Support group or few Groups need access to a report (Smart Reporting). If the support groups from Remedy are imported and periodically synced with Smart Reporting, assigning…