Skip navigation
Share This:

Today while working with a customer I ran across a scenario where the name of the quick issue template referenced in the escalation actions was not an actual valid template name.

 

I resaved the template but the name did not appear in the possible drop down choices for the escaltion action when editing this escalation.

 

Next I resaved the escalation w/o making any changes.  It now had the proper template listed and began creating the issues as expected.