Peter Adams's Activity | BMC Communities

Kent Sjölund in Remedy ITSM7 months ago (Show more)

Add a hidden part of Resolution field in KCS knowledge template

Currently, when publishing knowledge articles to the end users in Digital Workplace, and some parts of the article resolution can only be performed by IT, we have a problem. Our way of handling this…

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Peter Adams

12 hours ago (Show more Show less)

Even though this idea has been around a few months longer and has a few more votes, I am closing this out as Duplicate. The other idea missing technical notes for kcs-template has a good discussion…

Gustav Ahlberg mentioned Peter Adams 1 day ago Show mention context

BMC Helix Immersion Days | Silicon Valley | September 16 - 18, 2019

Andy Rogers in Developer Community5 days ago (Show more)

Innovation Suite On Premise

Hi, I heard a rumour that Innovation Suite was coming to on Prem installs from 19.02 onwards. Can anyone confirm if this is the case? Also are there any instructions on how to install it locally?… (Show more)

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Peter Adams

(to Andy Rogers) 5 days ago (Show more Show less)

There are no current plans to offer BMC Helix Platform (formerly: Innovation Suite) on-premise.

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Mark Walters mentioned Peter Adams 5 days ago Show mention context

Re: Innovation Suite On Premise

Matt Laurenceau mentioned Peter Adams 1 week ago Show mention context

Re: Came Across a BMC (Building Material & Co) Logo

Saroj Sahu mentioned Peter Adams 2 weeks ago Show mention context

Re: Need to enable Target date and Risk value field when the CRQ is rejected.

Peter Adams

in Remedy ITSM2 weeks ago (Show more)

I'm going to BMC Helix Immersion Days. Are you?

I'm looking forward to the inaugural BMC Helix Immersion Days 2019 event and the opportunity to engage with our customers and partners about the latest service management innovations delivered by… (Show more)

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Alexander Stern in Remedy ITSM3 years ago (Show more)

Enable Virtual Agent Service Agent Console in Smart IT

Our Customer is using Smart-IT as frontend for service desk agents. They have a use case where they need BMC Virtual Agent to interact with the end user, which is using myit. The Service Agent…

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Peter Adams

3 weeks ago (Show more Show less)

This is available now starting with the 19.08 release. There is a "LIve Chat" work space visible in Smart IT, if Virtual Chat is used. It allows Service Desk agents to respond to customer chat…

Marek Ceizel mentioned Peter Adams 3 weeks ago Show mention context

Monday as Week Start Day

Scott Weber in Remedy ITSM4 years ago (Show more)

Smart IT - Ability To View Change Calendar

At the moment there is currently not a way to bring up the change calendar in Smart IT without having to create/edit a change. I was told that the calendar view in Smart IT is only a purpose built…

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Peter Adams

(to Matt Laurenceau) 4 weeks ago (Show more Show less)

Agreed, and in general I do that when I update the status - especially when updating the status to 'Delivered'. I have to check who has updated this one. To answer the question: this capability…

Matthias Werninghaus in Remedy ITSM2 months ago (Show more)

Smart-IT Datepicker Week starts with Monday in german locale

It would be nice to Show the datepicker in Smart-IT with the correct first day of the week which is Monday in germany / europe? In MyIT / DWP it works fine. But in Smart-IT the first day is Sunday.…

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Peter Adams

4 weeks ago (Show more Show less)

Christoph, Stefan, I understand the desire to have perfect consistency and functional coverage. We have the internal processes to deal with that. If you build a product or a suite of products from…