Joel Rosete
Joel Rosete Employee in Remedy ITSM2 years ago (Show more)
Activity Type of Notes is Not visible to the users on Smart IT
In ITSM it is possible to visualize the type of activity in the work section (Work details) of Incidents, Problems, CHG, etc. But when you go to Smart IT and want to see the activity in a specific…
in Remedy ITSM
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Ash Hall
Ash Hall Champion in Remedy ITSM4 days ago (Show more)
Smart IT - Simplify 'Assign To Me' Workflow To Remove Requirement For 'In Progress'
In Smart IT, when creating a new Incident or opening an existing Incident which is not yet assigned to you, changing the assignment to you requires the 'Status' to be set to "In Progress" and not…
in Remedy ITSM
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Andreas Mitterdorfer
Andreas Mitterdorfer in Remedy ITSM4 days ago (Show more)
SmartIT - product categorization - automatic population of manufacturer field
When adding the manufacturer field to incident view in Smart IT it gets populated when you select the product via the "Browse Categories" functionality   When the product is selected via the…
in Remedy ITSM
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Andreas Mitterdorfer
Andreas Mitterdorfer in Remedy ITSM5 days ago (Show more)
Smart IT: Add manufacturer field to product category widget OOTB
If you want to get information about the manufacturer, you need to add the field “manufacturer” manually on the smart IT view, as it is not part of the product category widget. Manufacturer…
in Remedy ITSM
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Abby Wilson
Abby Wilson in Remedy ITSM3 years ago (Show more)
Smart IT: Metadata to display the Assigned Support Group without having to edit the KBA
It would be helpful for a Knowledge Article to display the Assigned Support Group without having to select edit of the Metadata.  Some users may not have the ability to edit this information and…
in Remedy ITSM
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Stefan Hall
Stefan Hall mentioned Peter Adams 2 days ago Show mention context
Bring attachment security to an useful ootb level - add mime type check and use whitelist in DWP
Eric Wuensche
Eric Wuensche mentioned Peter Adams 2 days ago Show mention context
Re: Experience with Switch from Case Insensitive to Case Sensitive Implementation
Peter Adams
Peter Adams Moderator in Remedy ITSM3 days ago (Show more)
Hello Remedy Community,   I'm looking for customers / partners who have first-hand experience with moving from a Case Insensitive to a Case Sensitive implementation of Remedy, e.g. due to database… (Show more)
in Remedy ITSM
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Knowledge Admin
Knowledge Admin in Remedy ITSM4 months ago (Show more)
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT:…
in Remedy ITSM
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Marek Ceizel
Marek Ceizel Champion in Remedy ITSM1 month ago (Show more)
Add support for file:// reference in SmartIT
We argued the DWP team enough and they will add the file:// protocol reference possibility to DWP Question description definition.   Now we need the same also in SmartIT. Exactly in the Knowledge…
in Remedy ITSM
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Ganesh Gore
Ganesh Gore mentioned Peter Adams 5 days ago Show mention context
Ideas Delivered in BMC Helix / Remedy ITSM Feature Releases 20.02
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