What Is It? We want to learn from you about the types of tasks you expect to do with a general purpose digital assistant for usage across BMC products. You can interact with it using textual or voice… Show more
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What Is It? We want to learn from you about the types of tasks you expect to do with a general purpose digital assistant for usage across BMC products. You can interact with it using textual or voice… Show more
What Is It? We want to learn from you about the types of tasks you expect to do with a general purpose digital assistant for usage across BMC products. You can interact with it using textual or voice… Show more
With every feature release we deliver a set of enhancements that are based on ideas from our customer community. Now that the BMC Helix ITSM 20.08 feature release is fully available (as SaaS… Show more
The new "Drag & Drop" feature in Smart-T 1.1, which has been introduced for Change Management documents is an amazing advantage and a big step forward regarding usability Please add this feature…
Peter Adams 
5 days ago (Show moreShow less)
5 days ago (Show moreShow less)Look at what's coming soon with our new Progressive Web App screens .... Keeping the idea open for now, as today (as per 20.08 release) it is only implemented for incident and work order.
It is possible to hide the field CI Description in the My Items tab of My Stuff?
DWP - Sort by Cost Center field in Project Manager table
in Summary: Smart IT User Experience related problem Description: When we view the server model or any other similar model in Smart IT, it displays all related CI objects under Asset Tab, with the…
There is no way to select multiple items quickly either by using a Select All button or the normal "Shift + Click" one would do within a table. This would be extremely helpful when trying to relate…
Delivered now as part of 20.08 (SaaS-only release) in PWA screens for incident and work orders. Applies to searches for CIs and other ITSM records. Will be available with next on-prem release…
Why should we go to the bother of setting up Product Aliases in the Product Catalog if product searching does not use of them.?
This was now officially released as part of 20.08. Please see https://docs.bmc.com/docs/smartit2008/20-08-enhancements-928590141.html and search for CCS parameter productAliasBasedSearch Will be…
In Smart IT 1.5 the Activity Log captures only the Assignee name (the note is "Assigned to: Agent-X by Agent-Y"). But if after the Activity Log was updated with the Assignee name and after that the…
Delivered now as part of 20.08 (SaaS-only release). Will be available with next on-prem release (21.02) as well.