Dear's, Is it possible can I copy the FORM A view to another FORM B new view ? ex, 1.HPD:Help Desk view name default 2.Copy default view to ABC_Help Desk Thanks, Rakesh
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Hi all, Is posible creating a REQ (with SRM:Request form) since Smart IT and generating a Work order or an incident? Best regards, NC
Hello If a CRQ on ''Scheluded status'' need to move for 24 hours for X reasons, why do we need to cancel it and recreate all the tasks? How can we change the date, without cancel it?
Hi, We have a requirement to select multiple values from a drop down menu in one of the fields in BMC Smart IT. Is this possible ? Thanks
I created an inetorgperson Vendor form to access my ldap Active Directory data. I have a separate display form and would like to pull the lastLogonTimestamp date (and others) to a character field or… Show more
I must take up this idea after 2 years simply again and bring in again. At that time it was discussed rather technically, but there are real business scenarios and these should be evaluated. You…
Users from ITSM are synced to Smart Reporting with AI Job "UserSync". This Job will search in the Remedy User Form with the following qulification: ('License Type' =1 OR 'License Type' =2) AND…
After the "new" release strategy there is a feature release every 6 months, so in February and August. In between there is a patch release, which was always released three months after the feature… Show more
When a user with a floating license closes the Smart IT browser, the license does not get released but remain in use for that user until the time out time. This is an issue if you have users who…
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Hello, We have a demand to make the Vendor Ticket Number field editable in all statuses of the change requests. We have modified the respective active link and made it editable in ITSM, but in… Show more