Dear's, Is it possible can I copy the FORM A view to another FORM B new view ? ex, 1.HPD:Help Desk view name default 2.Copy default view to ABC_Help Desk Thanks, Rakesh
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Hi all, Is posible creating a REQ (with SRM:Request form) since Smart IT and generating a Work order or an incident? Best regards, NC
Peter Adams 
(to Natalia Cuesta) 3 days ago (Show moreShow less)
(to Natalia Cuesta) 3 days ago (Show moreShow less)Yes, using the Smart Recorder function of Smart IT, SD agents can create service requests (based on SRM catalog). See Submitting service requests - Documentation for Remedy with Smart IT 19.08 The…
Hello If a CRQ on ''Scheluded status'' need to move for 24 hours for X reasons, why do we need to cancel it and recreate all the tasks? How can we change the date, without cancel it?
Well, the question how far to lock down a change request in different statuses is always a tricky topic. In general, fields are locked down, because prior review and approvals are based on certain…
Hi, We have a requirement to select multiple values from a drop down menu in one of the fields in BMC Smart IT. Is this possible ? Thanks
I created an inetorgperson Vendor form to access my ldap Active Directory data. I have a separate display form and would like to pull the lastLogonTimestamp date (and others) to a character field or… Show more
in I must take up this idea after 2 years simply again and bring in again. At that time it was discussed rather technically, but there are real business scenarios and these should be evaluated. You…
Ok, let's look at this from a business perspective. As you know, the Remedy Smart Reporting capability is based on a 3rd-party software, and BMC has to pay a license fee to the vendor for all usage.…
Users from ITSM are synced to Smart Reporting with AI Job "UserSync". This Job will search in the Remedy User Form with the following qulification: ('License Type' =1 OR 'License Type' =2) AND…
Francois Seegers as stated in my comment above, there is an option to do an email broadcast of reports to users without a ITSM license.
After the "new" release strategy there is a feature release every 6 months, so in February and August. In between there is a patch release, which was always released three months after the feature… Show more
Hi Stefan, sorry, it was a busy week and didn't find time during the week to focus on BMC Communities. In an effort to find the best release approach to deliver both quality and new capabilities,…
When a user with a floating license closes the Smart IT browser, the license does not get released but remain in use for that user until the time out time. This is an issue if you have users who…
This is available now, since version 18.05. We had some inconsistencies in early versions of Smart IT, but starting with 18.05 you can define a license timeout period for the browser close scenario,…
Hello, We have a demand to make the Vendor Ticket Number field editable in all statuses of the change requests. We have modified the respective active link and made it editable in ITSM, but in… Show more
Danut, which version of Smart IT are you using? I've tried this on my side, and I see the vendor ticket editable in all stages up to Completed. It is not editable in approval stages, but that…
