Joel Rosete
In ITSM it is possible to visualize the type of activity in the work section (Work details) of Incidents, Problems, CHG, etc. But when you go to Smart IT and want to see the activity in a specific…
Ash Hall
In Smart IT, when creating a new Incident or opening an existing Incident which is not yet assigned to you, changing the assignment to you requires the 'Status' to be set to "In Progress" and not…
Andreas Mitterdorfer
When adding the manufacturer field to incident view in Smart IT it gets populated when you select the product via the "Browse Categories" functionality   When the product is selected via the…
Andreas Mitterdorfer
If you want to get information about the manufacturer, you need to add the field “manufacturer” manually on the smart IT view, as it is not part of the product category widget. Manufacturer…
Abby Wilson
It would be helpful for a Knowledge Article to display the Assigned Support Group without having to select edit of the Metadata.  Some users may not have the ability to edit this information and…
Peter Adams
Hello Remedy Community,   I'm looking for customers / partners who have first-hand experience with moving from a Case Insensitive to a Case Sensitive implementation of Remedy, e.g. due to database… (Show more)
in Remedy ITSM
Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: Remedy with Smart IT COMPONENT:…
in Remedy ITSM
Marek Ceizel
We argued the DWP team enough and they will add the file:// protocol reference possibility to DWP Question description definition.   Now we need the same also in SmartIT. Exactly in the Knowledge…
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