Hi All, Im receiving the following error while upgrading from 12.1.09 to 20.19.01 in my test environment. I have verified that the app and the DB are on the same version 12.1.09. Query… Show more
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We have some agents who have left the organisation and we want to remove them from the role so that they are not available for assignment. They currently only have Closed tickets assigned to them,… Show more