Is there a way to create a workflow where it sends a notification when an attachment is added to an incident or task?
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It would be very useful to link or create a Service Health Outage from a Broadcast and/or create a Broadcast from a Service Health outage. Broadcasts are widely used to flag issues to support staff…
All, Most of my clients using the SSP are (native) Dutch. A smaller number of clients is communicating in English. Some of them native, but all of them do not understand Dutch. The language… Show more
All, Most of my clients using the SSP are (native) Dutch. A smaller number of clients is communicating in English. Some of them native, but all of them do not understand Dutch. The language settings… Show more
Morning everyone, We are looking to display one of our dashboards onto a big 60"screen for visibility within our Service Desk around outstanding ticket information (see below) How are we best… Show more
So, you know how you create this new field on the incident object that gets populated via mapping the user input from the request definition and your stake holders love it? Every one of these… Show more
Hello, Is there any way to add the Description field field of an Action seen here: To the Activity Feed fields of an Action? They're the same action and we are using the Description field on… Show more
Hello everybody, For now our org offers Service Requests available for everybody By the way, on User object side our users belong already to Region/Country via one Object Region and one Object… Show more
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Some Background Info: Inspired by this idea Open records in respective console when select "Recent Items" list and discussion aroundIncident and Task Consoles and how to ensure any URLs (e.g., from… Show more