Virginia Leandro
How many of you struggle with clients or staff selecting the correct category for a given Incident?  Are you trying to drive this classification via templates or process builder?   Virginia Leandro… (Show more)
in BMC Helix Remedyforce
Sonia Pintado
Good Morning   Soon the following certificate expires SelfSignedCert_11Jun2018_074839 in Remedyforce   Could you tell me how to update this certificate or update it alone?   Could you explain to… (Show more)
in BMC Helix Remedyforce
Sayali Wasule
Hi,   I have a requirement where I have to send an attachment in an email notification. The scenario is as follows:- 1] Create a service request. 2] Attach any document to that service request… (Show more)
in BMC Helix Remedyforce
Sonja Repo
Currently, the support team is dependent on receiving email notifications, if the ticket has a new email in it. By implementing a solution that would enable the support team to see directly from the…
Sean Connolly
I have noticed that tickets (incidents or service requests) and change requests that have been cancelled can still have approval requests out there.   Is there any way to recall the approval… (Show more)
in BMC Helix Remedyforce
Ben Geis
Hello Everyone! I often do a mass import of CI's to CMDB by using Data Loader. When uploading some of these CI's I would like to link a Client Name to them instead of having to upload them and then… (Show more)
in BMC Helix Remedyforce
Mark Scherf
Hello,   In Remedyforce we create an Incident either via the console or via email listener. If the Incident is for an external vendor, we allocate the incident to a specific queue where a workflow… (Show more)
in BMC Helix Remedyforce
Antti Tapiola
In order to support multivendor environments, SLA / OLA calculations would need more attributes for defining when SLA / OLA is on pause. Today the only attribute that can be used for pause is…
Paul Donders
Hi, Can we please add the option to track the SLA when we assign an Incident, Task or Change to a supllier AT ANY TIME? Many organisations have multiple extrenal suppliers, where they assign a task…
Christophe Dufromont
Hi All,   I would like to introduce the following Idea to improve working with agreements in Vendor Management.   Fact: - In Remedyforce there is a setting called "Use Opened Date instead of Current…
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