I know this is noob question but really appreciate who could answer my question here. How do I replace #Error! from Threshold field to other text? If Free Disk Space (MB) or Total Disk Space… Show more
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It shows three columns on this action list. -Action -Enable -System Want to display one column Action and hide other two columns of Enable Edit,System?
Please include the ability to set Response Service Level Targets for Tasks. Below is the Original Archived Idea: Ability to Create Task Response Service Targets
In order to support multivendor environments, SLA / OLA calculations would need more attributes for defining when SLA / OLA is on pause. Today the only attribute that can be used for pause is…
This feature is asked by customers. Quite puzzling it has not been developed.
There should be a possibility to define Approval flow for Service Requests based on the roles in CMDB. For example, if Service Owner for a specific Service is defined in CMDB, the approval of the…
Currently the only way that a staff member can view what members are within a queue is to assign an incident/task to a queue and then select the staff field to see what members display. As per below,… Show more
We've recently upgraded our self-service portal to version 3. When the 'Upload attachments as Salesforce files' option is ticked in the app config and I upload an attachment while creating a ticket,… Show more
Is there a possibility to add instructions out-of-the-box for staff user to be visible in the console? Any plans of adding it to requests with not customization?
Remove or Hide picture and email under Self Service 3.0. Use this for messages or other links  or configurable space.
There is no use of picture and email link on Self service Customers have to upload own picture and they will never email them self Please remove this big box from left side - this space could be…
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View my tickets Self Service 3.0 - make it more readable table view, this looks like "email conversation threads" - please give tabular view
Current view my activity is confusing users and not user friendly The existing records look like email conversation. Its hard to locate records easily Search is not visible We would like Self…