Rhonda Pierce
Hello,   I am at a loss here.  I have been working on the process of configuring the sandbox the ability to convert service request into incidents.   I have done this successfully until I try to… (Show more)
in Remedyforce
Shadab Ashraf
It's time when we open the window of discussion, gather your collective feedback and re-think on how we can improve the BMC Communities experience further. An opportunity for you to provide your… (Show more)
in Using Communities
Anne Brock
I have a customer whose end users hate clicking more than once. On the home screen in self servce, we only show 6 service requests and 6 kb articles. Need to hit "more" to see more.   Would be nice…
Rodrigo Nogueira
Hi guys,   I have created a Service Request for Hardware, but in some moments the requester will report an Incident. All the tickets I have open always create the "Service Request" type (image… (Show more)
in Remedyforce
Amit Kenton
Hi, i have set and defined a SLA to status-  start=open, pause=pending, stop=close\completed. It calculates the Due Date by the incident Open Date(not current date).   Issue is:  i changed status… (Show more)
in Remedyforce
Albert Chhor
Hello,   I want to segregate the Incidents and Services Request Views in Console.   However im not able to find the check in my console Settings :   Segregate Incidents and Service Requests   What i… (Show more)
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Paul Donders
Hi all,   Anybody else facing that the tab "Remedyforce Console" is missing after winter 18, or is it just me (and 2 customers)?   Seems like, when a user has only the managed package… (Show more)
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Diarmuid Higgins
Is it possible to configure the tool to ommit cancelled in the SLA analysis reports and graphs.   It is causing a lot of headache for our dashboard. The engineers have 92% SLA resolution attainment… (Show more)
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Andrew Dorsey
Our organization requires a queue for each incident.  When an staff user uses the assign to me feature, the user has to also assign the queue.  We have staff users who are members of multiple…
Ben Seba
Hello BMC Communities,   Is there a way to view in a report or through a Data Loader export to see what values are filled in Templates?   For example I would like to view which Queue is populated… (Show more)
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