Deborah Skowronski
Hi,  I seek confirmation on behalf of my Service Desk team.   We are still on Winter 2018, and plan to upgrade this weekend to Winter 2019, in preparation for the Push release.  Is there Downtime… (Show more)
in BMC Helix Remedyforce
kedar zavar
- BMC recommends to use out of box permission sets however the out of box permission set has lot of extra access - We do not want to maintain one more permission set and manually add all changes for…
Vandana Rattan
Currently in Self Service clients have to choose between Submit a Fault and Request a Service to raise an incident or a service request. Is it possible to customize the same so that people just see… (Show more)
in BMC Helix Remedyforce
Sayali Wasule
Hi,   In "Smart Suggestions" on console what exactly Copy Article text and Copy Article Link does? I tried to paste into comments and emails. Nothing pastes.   Thanks in Advance!   Sayali
in BMC Helix Remedyforce
Christopher Landers
Hello, I'm a neophyte when it comes to Admin on Remedyforce.   But I'm trying to create an Email Alert when Clients enter a Client Note from Self Service.   Here's the setup I've tried so far,… (Show more)
in BMC Helix Remedyforce
Paul Donders
Looking for new Remedyforce consultancy work. Do you run in to a challenge? Please contact me. Let's make complex things, very simple.
Martín Cosmai
Message: Following error will appear when Service Desk Client user is attempting to approve a record by email: Your workflow approval message was not processed. You are not authorized to update the…
in BMC Helix Remedyforce
ios man
Hello,   I'm building a screen flow intended to be launched from a service request that collects some info then creates a series of tasks to be linked to the SR. For the tasks while some items are… (Show more)
in BMC Helix Remedyforce
Paul Donders
Problem: Currently we cannot see what people are searching on in self service, and therefor can create new Knowledge articles or service request to fulfill the needs of client. As we speak we don't…
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