Customer would like to be able to list their assigned incidents, tasks and service requests in one view on the Remedyforce Console, rather than having to have two different views open.
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Customer has people who call in who say they have a question for a particular person - let's say Amy Johnson. The customer wants to assign the ticket to the queue that Amy Johnson is a part of, not…
Hello, We're attempting to troubleshoot a issue where the first sequential tasks from a template-based change request are not being generated (that is, not showing up the the resulting change… Show more
Hi All I seem to be hitting a brick wall with Knowledge articles. I can create a knowledge article from the Remedy console screen (agent tools, create knowledge article). but then I am unable… Show more
Hi everyone, I've created a custom Visualforce page and I want to embed into it Self-Service Portal components. The problem is that the components style and color are not the same as my page, and… Show more
I am an administrator of my Remedyforce Instance. I created a self-service form with a custom lookup. For some reason, when my 'Staff' users try it, it doesn't come back with any results. Do I… Show more
Our users are confused by having 2 separate search boxes. When they want to look at their existing ticket, they are typing the # into the search box on the home page. That does nothing so they have…
Currently, in Remedyforce Self-Service Portal 3.0, if you select multiple Service Requests to approve, the User lookup field for Next Approver will always display, even if the approver does not (and…
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How can i prevent duplicate attachments from being reinserted into a ticket from an email conversation? Is this even possible from the Email Conversation Settings | Email Signature Filter Rules: Do… Show more