Seoid Ni Laoire
Hi,   I have set up an email alert to auto-reply if an email is logged in a closed CSR.  When I Send Test and Verify Merge Fields, the merge fields fill in correctly.  But when the email is fired… (Show more)
in Remedyforce
Michael Vincent Condez
Hi is it possible to have an experience that allows me to just access remedyforce without login in if i am already logged in via my email account (gmail) which is also the one i am using to login for… (Show more)
in Remedyforce
Craig Holmes
Hi All,   I have a strange issue with templates - not sure if it's me, or RF or the person who updated the templates before me.   In the action->email menu option, when I select a template, the… (Show more)
in Remedyforce
Mina Horiuchi
Hi there,   Does anyone faced this situation of that suddenly appeared "CPQ Integration User"?   Kind Regards, Mina  
in Remedyforce
Seoid Ni Laoire
In the General Application settings, there is a tickbox: Use Opened Date instead of Current Date to recalculate Due Date. Can this be customised to apply to some tickets and not others, as opposed… (Show more)
in Remedyforce
Andrew Dorsey
I setup in Remedyforce a Service Request.  When the user submits the service request, I need Salesforce to send a meeting invite to a static mailbox as the organizer and to the client on the service… (Show more)
in Remedyforce
Randy Powell
I have a process builder that concatenates fields.  Is there a way to add a carriage return in the concatenation?   Example:  There is a status field & I have an activity that is performed by… (Show more)
in Remedyforce
Craig Holmes
Hi There,   I'm still quite new to RemedyForce and with the holiday season approaching in the UK I was wondering what the best way of handling staff holidays (and absenteeism) is.   Basically when… (Show more)
in Remedyforce
John Wisdom
We have a two step approval process where the second approver is manually selected. If the first approver approves the request in self service, rather than being prompted for selecting the second… (Show more)
in Remedyforce
Muhammad Faizan Iftikhar
Hi Members,   Hope you doing well.   I have made SLA in agreements which is also working fine- checked from creating incident from self-service portal.   Problem occurs when we select urgency and… (Show more)
in Remedyforce
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