Hi, just wondering is anyone else is using FSL alongside Remedyforce and using assets on work orders from the CMDB? We are using FSL alongside Remedyforce to manage jobs where a field engineer is… Show more
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We need to report monthly and quarterly on the number of times specific self help articles are viewed in self service. It appears that currently there is no way to filter on date. You can only show… Show more
Our HR department is interested in using our Remedyforce ITSM solution. Currently, we have it configured for the IT Service Desk. HR would like us to ensure that the Service Desk technicians don't… Show more
Hi All, I have a requirement to add a Published Date column in the Self help article section. Is there any configuration by which this can be done? Thanks in Advance!! Regards, Shardul… Show more
Hi, By default the sort order of Status are set alphabetical, while Close state statusses are set lower. Many customers complain that they are not in a logical order. The request is to have…
Hi, we would have a need to create filtered lookup fields in CMDB, but it's not possible. There is already base for setting filters for Remedyforce console, why not for CMDB. How to make custom…
Hello, All the input details are blank except for top static portion when the Steps to Reproduce: Login to Remedyforce Go to Console Open any existing Incident with Service Request… Show more
Queue required is not marked with red pipe! Please add 2 field sets - one with not required and other with required which could be used with validation rules. User are getting frustrated as it does not show required.
Agents are getting frustrated as this does not align with other layouts. Please consider this. Almost every customer asking for this. Why this is inconsistent with other fields. Queue required is…
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I am trying to implement Change Request module for our organisation in Sandbox. I have created some categories and marked them as Applies To > Change Request. But the category tree under new Change… Show more