Our team is trying to create a Service Request from an email sent from another system. At present it is creating an incident. Can anyone help me?
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Not sure if this can be done with RF or if its a Salesforce issue, but Text Boxes convert Numbered lists incorrectly. On the right you can see activity feed shows the list numbered 1-13, but in the…
There is a possibility to shows linked Tasks and their details in the Self Service portal section 'View my Activity'. Is it possible to add input field here, e.g. possibility to add Notes under the… Show more
We need to be able to restrict a staff user's access and visibility to tickets in Remedyforce Console in the following way: A specific user shall only be able to view tickets on a queue where the… Show more
The idea is to create a field in the console of the object incidents that indicates if the tasks have an associate target.
I am wanting to default some categories based on how a request is received - i am using the same template in the request definition that the agent is using to manually enter the request. Is there any… Show more
Hey everybody! Hope you're doing well. We have a question we'd like to put in front of our customers. How many Workflows and/or Processes do you have against the Incident object? So, for… Show more
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Hi everyone, This might be a simple question but I wanted to make sure I exhausted all my options before returning to my users. Is there a way to sort the values shown in the Impact and Urgency… Show more