Bert Bäcker
During the development of a Request Definition you can define your input using the 2nd tab (see screenshot). Just click on [+ADD] to create a new Request Input. Once you're in the Request Input you…
Heather Drews
I am scheduling my first report to send an email.  When I look to select users to receive this report, I am presented with only a couple and there is no rhyme or reason to the users I see.  How to… (Show more)
in BMC Helix Remedyforce
Sneha Wakale
Hi Paul Donder     One of our customer wants to bring security groups from Azure AD as Queue in Remedyforce. However, as per our understanding, there is no direct way to bring security groups from… (Show more)
in BMC Helix Remedyforce
Damon Gravning
When "Secure guest user record access" has been enabled in Salesforce, I am getting an error updating a BMCServiceDesk__Change_Request__c with an APEX class.   Update failed. First exception on row… (Show more)
in BMC Helix Remedyforce
Dan Bontrager
One of our users had this suggestion and I couldn’t find an existing idea for it, so I created this. When a Queue is selected, the Staff lookup icon presents a pop-up box with the available Staff…
John Wisdom
Has anyone had any success in creating a "HasAttachments" field on the Knowledge Article object like what exists on CR, Incident, Problem and Task? We have a process that auto submits for approval… (Show more)
in BMC Helix Remedyforce
Nikhil Deshpande
The Salesforce Experience Cloud, previously known as Community Cloud, enables organizations to deliver an online community where their customers, partners, and employees can collaborate. Salesforce… (Show more)
in BMC Helix Remedyforce
Wai Kiat Chong
i encounter error after deleted the standard incident view from Incident and service request   core.apexpages.exceptions.ApexPagesHandledException: Filter Id value 00B2w000007phz3 is not valid for… (Show more)
in BMC Helix Remedyforce
Babar Shamsi
Hi, Want to create 3 tier business service relationship other than service offering. For example: Service 1 : A (Business Service, served as Parent and have child "B") Service 2 : B (sub service… (Show more)
in BMC Helix Remedyforce
Load more items