Paul Okunola
Steps to replicate:   1. SD raise a ticket, assign to themselves within Service Desk support group and set to in Progress 2. SD identifies who the incident needs to be assigned to and changes… (Show more)
in Remedy ITSM
Paul Okunola
When re-assigning to a resolver groups the assign name doesn't always change, it still shows the name of the initial assignee instead of the other person it was assigned to. But it shows in the note… (Show more)
in Remedy ITSM
Paul Okunola
The following errors can be seen in the arerror.log and they occured on all the servers yesterday, but i decided to monitor it, but then also occurred this morning as well.     Fri Aug 28… (Show more)
in Remedy AR System
Paul Okunola
While running a test, it was noted that when doing a search in the request coordinator console, be it the request number or the summary field nothing is returned. Oddly though if you remove one of… (Show more)
in Remedy ITSM