Nyssa Charles
Nyssa Charles in Digital Workplace1 week ago (Show more)
We are looking for ways to get better analytics on our digital workplace requests. Smart Reporting is not able to access the DWP database, what other options are available to report on DWP? We are… (Show more)
in Digital Workplace
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Fabrizio Egidi
Fabrizio Egidi in Digital Workplace3 weeks ago (Show more)
Hi everyone,   i was trying to find a way to activate notification for DWP Collaborators.   I want the Collaborators to receive every notification that is sent to Ticket's caller. I saw that… (Show more)
in Digital Workplace
4 repliesShow more activity
Annie Beaulieu
Annie Beaulieu in Remedy ITSM4 weeks ago (Show more)
My questions are about how licensing works State of the current situation. Currently we have 46 people using Server-Current Users (fix and floating) Fix 20 , Floating 26   We have 86 licences AR… (Show more)
in Remedy ITSM
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Jonas Henning
Jonas Henning in Digital Workplace4 weeks ago (Show more)
Ability to create clickable phone numbers in Contact IT
There should be a ability to enter phone numbers in Contact Options with htlm so the users automatically can use for example Skype to phone direct.   The configuration is described here Setting up…
in Digital Workplace
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Vishnu Nair
Vishnu Nair Moderator in Using Communities4 weeks ago (Show more)
How it all started… (Show more)
in Using Communities
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Mahendra Pratito Sulistyo
Mahendra Pratito Sulistyo in Remedy ITSM1 month ago (Show more)
Hi experts, I have a following error when opening live chat from Smart IT. error listed is "HTTP Status 404 - /eschat/agent/".   i'm using version 19.08 for ARSYS, ITSM, DWP, Smart IT, Live… (Show more)
in Remedy ITSM
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Sanket Mhatre
Sanket Mhatre in Digital Workplace2 months ago (Show more)
DWP Catalog : Entitlement : Need for Exclusion Criteria
Hi,   There is a need for enhancement in the virtual market place - Entitlement criteria of DWP Catalog.   We are using DWP Catalog with end users base across 180 countries.  Now we have few…
in Digital Workplace
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Christoph Maier-Bosse
Christoph Maier-Bosse in Digital Workplace7 months ago (Show more)
Requested for Marketplaces in DWPC
Business Requirement: Services should only be requestable (requested by, visible) for certain authorized persons. However it must be possible to select another person as requested for. The…
in Digital Workplace
4 commentsShow more activity
Pascal Junker
Pascal Junker in Digital Workplace1 month ago (Show more)
Hello everyone, I read the "Enhancements preview" 19.11 with interest. I am also positively surprised about the extension of the search results! 19.11 enhancements preview - Documentation for BMC… (Show more)
in Digital Workplace
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Sven Lang
Sven Lang Employee in Remedy ITSM2 years ago (Show more)
Smart-IT E-Mail function - who is recipient(s)
Hi, the E-Mail function in Smart-IT is nice. I'm missing the possibility to see who is the recipient of the mail, after sending the mail You have only the possibility to see how many persons are…
in Remedy ITSM
5 commentsShow more activity
Tamara Ehmoser
Tamara Ehmoser Champion in Remedy ITSM9 months ago (Show more)
Smart IT: It should be possible to share a Knowledge Article-Link with my DWP-Users
Hi! We have the following request for Knowledge Management in Smart IT:   Let's assume I'm working on an Incident in Smart IT and I know that there is an external Knowledge Article available for…
in Remedy ITSM
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