Nyssa Charles
We are looking for ways to get better analytics on our digital workplace requests. Smart Reporting is not able to access the DWP database, what other options are available to report on DWP? We are… (Show more)
in Digital Workplace
Fabrizio Egidi
Hi everyone,   i was trying to find a way to activate notification for DWP Collaborators.   I want the Collaborators to receive every notification that is sent to Ticket's caller. I saw that… (Show more)
in Digital Workplace
Annie Beaulieu
My questions are about how licensing works State of the current situation. Currently we have 46 people using Server-Current Users (fix and floating) Fix 20 , Floating 26   We have 86 licences AR… (Show more)
in Remedy ITSM
Jonas Henning
There should be a ability to enter phone numbers in Contact Options with htlm so the users automatically can use for example Skype to phone direct.   The configuration is described here Setting up…
Mahendra Pratito Sulistyo
Hi experts, I have a following error when opening live chat from Smart IT. error listed is "HTTP Status 404 - /eschat/agent/".   i'm using version 19.08 for ARSYS, ITSM, DWP, Smart IT, Live… (Show more)
in Remedy ITSM
Sanket Mhatre
Hi,   There is a need for enhancement in the virtual market place - Entitlement criteria of DWP Catalog.   We are using DWP Catalog with end users base across 180 countries.  Now we have few…
Christoph Maier-Bosse
Business Requirement: Services should only be requestable (requested by, visible) for certain authorized persons. However it must be possible to select another person as requested for. The…
Pascal Junker
Hello everyone, I read the "Enhancements preview" 19.11 with interest. I am also positively surprised about the extension of the search results! 19.11 enhancements preview - Documentation for BMC… (Show more)
in Digital Workplace
Sven Lang
Hi, the E-Mail function in Smart-IT is nice. I'm missing the possibility to see who is the recipient of the mail, after sending the mail You have only the possibility to see how many persons are…
Tamara Ehmoser
Hi! We have the following request for Knowledge Management in Smart IT:   Let's assume I'm working on an Incident in Smart IT and I know that there is an external Knowledge Article available for…
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