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  • Member SinceJune 29, 2011
  • ExpertiseExperience in IT Service Management process designing, implementation, and transition of IT services. He has expertise in planning, review and implementation of IT services as per the ITIL best practices and has good exposure to various Software Development Life cycle stages while working on the global projects in Telecom, Financial, Aerospace and IT organisation. Good experience in solution/service designing for many worlds known organisations (SGX, Xerox Midrange, Gulf-stream Aerospace, BMX etc.) to establish IT Service Management as per there business processes.

    Technical Key skills:

    ¬ BMC REMEDY ARS - 7.5, 7.6.04, 8.1 ITSM - 7.5, 7.6.04, 8.1 SRMS - 2.2, 7.5, 7.6.04, 8.1, Atrium CMDB –7.5, 7.6.04, 8.1, IBRSD, Smart IT/My IT, ADDM, BMC Remedy Migrator, DDM tools.
    ¬ SERVICE NOW - (Aspen, Berlin, Calgary, Dublin)
    ¬ PRINCE2
    ¬ ITIL v3 Foundation certified.
    ¬ ITIL intermediate – Service Operation, Service Design.
    ¬ VB .Net, Java Script, AJAX, HTML, CSS, XML, Tomcat.
    ¬ Power Shell Script, Shell Script, Windows, Linux.
    ¬ SQL Server, PL/SQL.
    ¬ C#, C/ C++, DBMS, SQL 2005
    ¬ IBM License Metric Tool, Atrium Orchestrator.


    ϖ Implementing ITSM modules (Incident Management, Problem Management, Change Management, Asset Management, Knowledge Management etc.)
    ϖ ITSM Consulting – Technical/Functional
    ϖ Assessment and Gap Analysis
    ϖ Designing and implementation of CMDB, CI audits and Asset Management.
    ϖ Proficient in Service Request Management System (SRMS).

    Courses and Certifications:

    ϖ Certified ITIL v3 Foundation.
    ϖ Certified ITIL v3 Service Operation.
    ϖ Certified ITIL v3 Service Design.
    ϖ BMC Remedy Training – Internal BMC Remedy AR System 7.6.04, 8.1
    ϖ BMC Certified Administrator: BMC Remedy AR System 7.5
    BMC Remedy Smart IT and My IT training and testing by BMC.



Skills and Expertise

  • bmc atrium cmdb
  • bmc remedy itsm suite
  • bmc rkm
  • bmc_slm
  • itsm7.5
  • itsm7604

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Ashish Pandey

Status Update8 years ago

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