Ben Seba
Previously in 2.0 the normal Description would show up in the Self Service Service Requests window and the Rich Text Description would only be displayed once you clicked on the Service Request. This…
John Fulton
This FAQ addresses the most common questions regarding the new Remedyforce Agentless Discovery and Client Management capabilities.  Any feedback is welcome including any additional questions you feel…
in BMC Helix Remedyforce
Petra Peura
Where can you select a number of shown articles? Thanks!   Idea created. Possibility to configure how many popular self-service articles are visible in self-service portal landing page
in BMC Helix Remedyforce
AnneMarie Goyvaerts
The Self Service Mobile app supports attachments: at creation: a client can log a ticket and add attachment during the ticket life-cycle:attachments can be opened extra attachments can be added…
Nikhil Deshpande
BMC Helix Remedyforce Self Service 3.0 is a modern, intuitive self-service portal that makes it easier for end-users to find information and report issues. Several capabilities have been added to…
in BMC Helix Remedyforce
Erwin De Smedt
Suggest to have a 'Rich Text field' for the creation of 'User Instructions' for a Service Request Definition.     This is especially needed when putting long url strings in the user instructions…
kedar zavar
Ability to Set Clickable URLs/Hyperlinks on service request form. New field type or use header type if you look at form and if you would like to launch say from from share point or another location…
Ben Seba
In self service 3.0 it appears the inputs do not align with each other if the inputs vary in size. In the first screenshot the 'People to Add to Queue' text area input isn't aligned with the third…
Load more items