Ingrid Stone
The category description should be visible under the category. In the example below the Service are shown and the section in ( ) should be displayed as the description.                    …
Ingrid Stone
To help clients navigate quickly throught the categories it would be useful to be able to change the default icon to one more suitable to the category in the same way as this works on MyIT.  …
Joshua Lenning
Idea: Add Two Column Support in Service Requests and Tickets. Remember that the ticket layout and request definitions have been configured with 2 columns in mind by some admins, and now this will…
Sneha Wakale
Right Now, we can create lookup of base element(CMDB) in service request. but we cannot specify filter for CI to show only related CI with logged in client. We can filter CI with account only and…
Sneha Wakale
We have added the Configuration Item / Asset field on Self Service Portal On Incident form. CI/Assets are get automatically filtered based on Currently logged user or based on his company account.  …
Nikhil Deshpande
Reached Level 10! 
Nikhil Deshpande
  We are pleased to announce that the BMC Helix Remedyforce Summer 19 release is now generally available. We are excited to announce several capabilities in this release.   We continue to build the… (Show more)
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Virginia Leandro
Below are demos of the upcoming features planned for BMC Helix Remedyforce Summer 19.     Product Area Demo Length Self Service 3.0 Configurable Sidebar 05:58 Dynamic Field Rendering 07:37 Two…
in BMC Helix Remedyforce
Nikhil Deshpande
Most service management organizations have no idea how to measure the adoption of their service management solution. This is in part because their solution does not provide a way to measure adoption.… (Show more)
in BMC Helix Remedyforce
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