Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk…
in BMC Helix Remedyforce
Karen Triantafyllou
Hi.   I've found someone queries this back in 2010 and there wasn't really a workaround available at the time. Just wondered if is anything we can do now about the priority lookup field requiring 2… (Show more)
in BMC Helix Remedyforce
Randy Powell
In self-service 3.0, I have a fieldset to set the fields to display on the main screen, but when my user clicks on the ticket to view details, they want to see the status, notes, & resolution as… (Show more)
in BMC Helix Remedyforce
Mark Guillan Balilo
Hi all,     I have created few knowledge articles in my Remedyforce trial, however I cannot display an article in my self service portal.   Based on my research, I need to check the Display in Self… (Show more)
in BMC Helix Remedyforce
Lloyd Alvin Santiago
Hi All,   I created a knowledge article in knowledge management tab but can't view the knowledge article after publishing. anyone has an idea about this? tried the documentation but its not working.… (Show more)
in BMC Helix Remedyforce
Adi Leibowitz
Hi All,   I'm creating a workflow in DWP-A, which should send an email to an external user, containing a link for a web form hosted outside of the Remedy stack. The DWP workflow should wait until… (Show more)
in Developer Community
Olivier Segers
We'll walk you through the technical steps to prepare for and enable Lightning Experience in BMC Helix Remedyforce.   Make sure that the right users can access Lightning Experience when it’s turned…
in BMC Helix Remedyforce
Lior Lavi
Hi everyone, I'm having problem trying to access BMC's Remedyforce REST API from a Lightning web component. According to Salesforce documentation it is not possible to access external APIs using… (Show more)
in BMC Helix Remedyforce
Peter Revenberg
Getting the next message "The Start Date and End Date of the service are outside the availability period of one or more child services or service offerings. Update the child services and service… (Show more)
in BMC Helix Remedyforce
Damon Gravning
When using the Action >> Clone for an Incident, Service Requests, or Task, is their a way to get it to also clone the attachments?
in BMC Helix Remedyforce
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