This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: BMC Helix Remedyforce Service Desk…
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In self-service 3.0, I have a fieldset to set the fields to display on the main screen, but when my user clicks on the ticket to view details, they want to see the status, notes, & resolution as… Show more
Hi all, I have created few knowledge articles in my Remedyforce trial, however I cannot display an article in my self service portal. Based on my research, I need to check the Display in Self… Show more
Hi everyone, I'm having problem trying to access BMC's Remedyforce REST API from a Lightning web component. According to Salesforce documentation it is not possible to access external APIs using… Show more
Getting the next message "The Start Date and End Date of the service are outside the availability period of one or more child services or service offerings. Update the child services and service… Show more
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When using the Action >> Clone for an Incident, Service Requests, or Task, is their a way to get it to also clone the attachments?