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We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found. About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong". They happen and all we can do is respond to them. The other 50% were preventable. Read more here: No SEV1s! Preventing Remedyforce Outages. Suggestions to Keep Your Org Up and Running