Michelle Wettengel
BMC Helix Remedyforce is alwaysworking to reduce customer effort and improve the customer experience.  Chat directly with a BMC Technical SupportEngineer using the integrated chat feature. Read more here Contacting Support Was Never So Easy
    Michelle Wettengel
    We analyzed the last 6 months of severity 1 cases (SEV1s) for BMC Helix Remedyforce and here is what we found.  About 50% of SEV1s fall to Murphy's Law, "Anything that can go wrong will go wrong".  They happen and all we can do is respond to them.  The other 50% were preventable.  Read more here: No SEV1s!  Preventing Remedyforce Outages.  Suggestions to Keep Your Org Up and Running
      Michelle Wettengel
      BMC Helix Remedyforce is looking for customer feedback on Workflows/Processes.  It will just take a moment to sign into Communities and leave a comment here:  https://communities.bmc.com/message/845506?et=wat...