Mahamadou Traore
Hi,   We would like to increase smart Reporting query result to 100K record so we can have all the records display and export in the report. Some of our report returns 100k record. What is the best… (Show more)
Mahamadou Traore
Hi Experts,   Is it possible in Custom Reconciliation job, in the identification activity, to build a qualification which compare data from two different fields in source and target dataset (e.g:… (Show more)
in CMDB
Mahamadou Traore
Hi Experts,   We would like to make AST:BaseElement available in Asset Management Console to make searching and modifying CI easy for our users. A lot of them complained about searching and find CI… (Show more)
in Remedy ITSM
Mahamadou Traore
Hi Folks,   I would like to know the process of synchronizing the field status in BM.CORE Forms vs AST Forms. Some of our CI records have different value for status in BMC.CORE vs AST Forms.   From… (Show more)
in CMDB
Thomas Miskiewicz
Hi there,   which options have support staff to display group members in the ITSM Suite and Smart IT?     Thank you   Thomas
in Remedy ITSM
Mahamadou Traore
Hi Experts,   We are ramdonly having this error while running DMT Job (An error occurred during the Load Step caused by the Carte Server restarting.)   We are in ARS and ITSM 18.05.   We have… (Show more)
in Remedy ITSM
Mahamadou Traore
Hi Folks, We start having  some Service Request stuck with error 382 on SRM_OUT_CREATE_APP_REQUEST. After investigation, we flush the cache which solve the issue for the new request create. The old… (Show more)
in Remedy ITSM
Caroline Henning
When using the Copy Activity in reconciliation in order to copy unidentified CIs from one dataset (ADDM) to another dataset (Import) we cannot get the relationship between the Cluster and the cluster… (Show more)
in CMDB
Mahamadou Traore
i Experts,   I would like to copy Clusters and their component Relationship type to Virtual Server (Computer System Class) from ADDM data to my sample dataset. I want only Server that are related to… (Show more)
in CMDB