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Personal

  • Member SinceNovember 8, 2018
  • BiographyWorld traveler. Enjoy challenges and brain teasers! My goal is to get companies to zero touch and achieve operational excellence by putting people at the center of business and not the tools!

    Most failure is due to processes and management not the tool; any tool on the market can be successful at achieving your outcome! But when you start ripping it apart and wanting it “your way” then your costs and risks rise. You need to step back and understand why you want to be a snowflake with a tool that is designed to track and comply.
  • Expertise30+ years solutions for operational excellence. Started on Remedy ARS 1a back in 1992. Specialize in Transformation, consolidation, compliance, and resilient design. I’ve implemented most ITSM tools on Gartner’s magic quad. Love Self Service, SRM and Asset/CMDB.

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Skills and Expertise

  • remedy1
  • atrium discovery
  • bcm
  • bmc atrium cmdb suite
  • business transformation
  • business value

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