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  • Member SinceDecember 18, 2015
  • URL
  • BiographyI am passionate about creating the optimum customer experience -- whether through UI design, product management or by acting as a trusted advisor and coach to my customers.

    With the flexibility BMC offers, I am grateful to be able to split my time between Florida and the Great Smoky Mountains.
  • ExpertiseRemedy OnDemand, ITIL

    Customer Success, Usability, User Experience, Product Management, Technical Communications

    BS - University of Florida
  • CertificationsITIL Foundation v3



Skills and Expertise

  • remedy ondemand2
  • itil v3

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Michele's Recent Activity

Michele Nylander

Status Update3 years ago

Check out my blog on the OnDemand escalation process. We hope you don't need it, but we are here...
This user does not have any blog posts.