BMC Helix Remedy may be great but due to containerised objects certain customisations simply cannot be done as they affect all other clients.
Hi Seth Paskin Sure. We are in the process of migrating a client to Helix and there have been a few requests to make customisations that cannot be done via Dev Studio or DWP's Admin Console. These requests have been denied on the basis that they cannot be sustained in a container based environment.
I totally understand this but having worked, for many years, on Remedy systems that are on premises, being able to customise just about anything I need to, the denial after denial was becoming frustrating.