Gabriel McGinn
Currently Column headers for the Remedyforce Console are configured on each object via the Column Headers field sets. This overrides the columns selected in the Console View Lists. It would be…
Gabriel McGinn
Firefox recently release version 69.0 on OSX. Users began reporting that they could no longer load Remedyforce Console and Self service, but they could load the Salesforce objects without issue.  … (Show more)
in BMC Helix Remedyforce
Gabriel McGinn
Remedyforce uses the syntax (Ref:IN:########) to append updates to an existing record.   If a user removes the "(" and ")" from the reference in the body/subject, the expectation is that it will…
Gabriel McGinn
Hello Community,   The issue is when a staff member replies all via the Console, the support address is added to the email thread and is recorded in the action history as a duplicate email sent. One… (Show more)
in BMC Helix Remedyforce
Gabriel McGinn
Hello BMC Community,   CMDB Locations do not appear to have a native sub location option. It appears the most effective way to track the location subsets (such as rooms, storage areas, data center… (Show more)
in BMC Helix Remedyforce
Gabriel McGinn
Remedyforce's Request Definition's have number fields, but it allows decimals. Request Definition validation rules support a minimum and maximum numeric value, but thats it. I request expansion on…
Gabriel McGinn
Hello Remedyforce community,   I have a follow up question as a result of my prior post cited here: Remedyforce Report Staff Outbound Emails Volume   I am now able to create reports tracking… (Show more)
in BMC Helix Remedyforce
Gabriel McGinn
I am encountering issues trying to get my Process to trigger off the Sender in the Incident History. I need to specifically exclude to sender addresses from my process criteria, but can't seem to… (Show more)
in BMC Helix Remedyforce
Gabriel McGinn
Hello Remedyforce community,   I am encountering an issue with the Default Workflow user, when staff are sending outbound email messages their correspondence are being logged as the default workflow… (Show more)
in BMC Helix Remedyforce
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