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Incident_History Field: BMCServiceDesk__EmailConversationData__c is a long text Area field. I need to split this field up and be able to extract the From and to lists into semi colon delimitated… Show more
When a category is selected in the Remedyforce self service only the selected Category~ is visible in the field. In our environment we have encountered issues with users selecting a similar category…
Hi, is it possible in a Remedyforce workflow rule to identify if an email with updates to a existing ticket (which is attached in incident history) came in from a client, not an agent? Thankyou in… Show more