Matthew Watts
Currently in the edit change screen in Smart IT there are two separate edit buttons. One of these will unlock all of the fields on the change allowing you to change their values and the other unlocks…
Matthew Watts
Currently in the Problem module in Smart IT, we get a nice pop-out on the right side of the screen allowing the user to advance to the next status or go back to the previous one.   As the problem is…
Matthew Watts
Currently, because of the limitation in the Salesforce API described here, only the oldest 10,000 records are retrieved to be displayed in the Remedyforce console regardless of how they are sorted.…
Matthew Watts
In Smart IT, a customer's email address will have a mailto: link if you hover over it. By default, this will send an email to the customer and include the ticket ID and summary. The issue with this…