to learn more about matt, share content, and exchange messages and invites.
Just a note of thanks to all the Control-M community for sharing your questions, thoughts and suggestions. A gold mine in the knowledge desert!
Getting into the community as I get Remedyforce configured and implemented. Looking forward to working with everyone!
I am a lucky boy. I was fortunate enough to have dinner with the wonderful Matt Laurenceau last night. Thanks Matt for spending the evening chatting with me. Great conversation! Amazing work Puja Kumari, thanks for mastering how technology can help experience of hundreds of thousands of people every month! GIF-
Finally no custom build - working on ITSM 19.02
My manger has tasked me with what tickets each tech has opened, worked, closed. I have come across this command on youtube, but need to tweek it to each one specific user, per day and per week. Any command customization guru’s able to help? ‘status*’ = ”resolved” AND (‘last resolved date’ >= “9/9/19” AND ‘last resolved date’ <= “9/13/19”) THIS IS TO SHOW all tickets with status resolved from 9/9 to 9/13 only.
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Any ideas on how to create a report that shows the Queue a ticket originated from?