Marie Pfautsch
We have configured forms in SRM with fields having regex validation.   For Example: /[B]{1}[0-9]{7}/ Already when typing the first character the following error message appears: Answer does not… (Show more)
in Digital Workplace / MyIT
Yvonne Becker
With the ticket type "Work Orders" we miss various basic functionalities that are available in the other ITSM modules. As an example I would like to name the following deficiencies: 1. The tab…
Christoph Klapetke
When you create a service request via smart recorder it would be very helpful if the configured Actions will be supported in Smart-IT as well.
Jon Ciccone
Looking to implement a simple method for clients to submit feedback on the quality of Incident Resolution or Change Execution. Clients are not directly using the remedy console, but are exposed to… (Show more)
in Remedy ITSM
Marie Pfautsch
When creating Incident Templates or Change Templates, I can specify which support groups may use this template. Only members of these support groups will be shown these templates. This is…
Yvonne Becker
If an Incident is reopened by customers in the Service Portal, only the last responsible Assignee receives a notification of the new delivery of the Incident (HPD-INC-AssigneeAssignment). This leads…
Mohammad Al Taj
Hi  All,    I'm Trying to Install SSO 18.08 and i have 2 question :   1- in  this  screen i think  we must have Smart IT and DWP integration . 2- This is standalone server, should we Install … (Show more)
in Remedy AR System
Jeff Sikorski
Hello -   Remedy 8.1   Can someone please explain to me the concept of the Attribute Name and Attribute Value? Qualification conventions for reconciliation activities - BMC Atrium Core 8.1 - BMC… (Show more)
ellyn skerkowski
is there a way to manage cell phone inventory, user assigned, etc in the CMDB?  I don't find a form that asks for the following information: phone info: phone number, provider, plan, options… (Show more)
Vlad Kovalchuk
I need to clean up Manufacturers drop down list box. For example, instead of all these 12 Adobes I’d like to have only one - Adobe Systems Incorporated?   Thank you,   Vlad
in Remedy ITSM
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