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- April 21, 2010
• Responsive, proactive, innovative and a visionary with exceptional customer focus to deliver the necessary outcomes for the business.
• Well versed in global customer technical support and excellent customer relationship management experience.
• Well focused on delivering satisfaction through defined processes, metrics and surveyed results identified in IT Service Management.
• Delivery of business improvements i.e. processes and procedures, motivation and behavioral changes.
• Focused on ensuring Value Realization and delivering Quality services as the customer advocate and trusted advisor at all times.
• Business relationship and customer experience advocate. Professional IT & Support service individual with 21 years experience in support, IT Infrastructure, support, service desk, service delivery, business relationship management.
BRMP ITIL v3 Expert
- ITIL v3 Expert, BRMP
- itil v3 expert
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