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Personal

  • Member SinceApril 21, 2010
  • BiographyProfessional IT & Support service individual with 21 years experience in support, IT Infrastructure, support, service desk, service delivery, business relationship management.
    • Responsive, proactive, innovative and a visionary with exceptional customer focus to deliver the necessary outcomes for the business.
    • Well versed in global customer technical support and excellent customer relationship management experience.
    • Well focused on delivering satisfaction through defined processes, metrics and surveyed results identified in IT Service Management.
    • Delivery of business improvements i.e. processes and procedures, motivation and behavioral changes.
    • Focused on ensuring Value Realization and delivering Quality services as the customer advocate and trusted advisor at all times.
    • Business relationship and customer experience advocate.
  • ExpertiseITIL v3 Expert
    BRMP
  • CertificationsITIL v3 Expert, BRMP

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Skills and Expertise

  • brmp
  • itil v3 expert

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