Lenny Warren
Hello   In the backend side of Smart IT - otherwise known as BMC Mid-Tier - one could generate an Incident Template, bring it back up and attach a CI record to the ticket.  That still works within… (Show more)
in Remedy ITSM
Vishnu Nair
Start the 5 minute survey  Why should you take this survey?The community experience that you enjoy today is a result of continuous improvements over the past years, based on the feedback from our… (Show more)
in Using Communities
Leonard Warren
https://docs.bmc.com/docs/digitalworkplaceadvanced/2002/user-accounts-groups-and-permissions-for-bmc-digital-workplace-catalog-908224096.html#bmc_comments I am reviewing the 20.02 DWP Catalog Server… (Show more)
in BMC Technical Documentation
Lenny Warren
Okay.  I have tried this on a number of occasions and do not seem to have figured out what is going on when trying to review the Graphical CI Explorer through Smart IT so I can see the relationships… (Show more)
in CMDB
Lenny Warren
I am using BMC Smart IT 20.02 and have accessed the Backup Infrastructure (Business Service) CI through the Asset Console.  When viewing the CI, I noticed the Service Type of Business Service or… (Show more)
in Remedy ITSM