In the Service Analytics there is a option for Total Time, it would be nice to have the ability to calculate the total time for just a single agent and not everyone.
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BMC FootPrints v 12 Boolean fields currently display as a checkbox in Edit mode, but they display True or False in View mode. True and False is not what we want our users to see. This idea is to…
In Service Analytics Time Tracking reporting would like the ability to get Time Tracking data in hours in minutes instead of decimal hours and minutes
Currently it will automatically use the internal first and you must choose the external one.